Senior Analyst, Business Process Management
Pandora · New York, NY · 2 wk ago
HybridBusiness Development$73k–$105k/yrFull-time
What You’ll Do
- Document and analyze current-state sales processes and workflows
- Build detailed process maps and documentation (As-Is / To-Be)
- Identify inefficiencies, bottlenecks, and opportunities for process improvement
- Partner with Sales Business Partners to gather requirements and support process optimization initiatives
- Support implementation of new workflows and track adoption and performance metrics
- Collaborate with Pod 3 to translate process requirements into system and automation solutions
- Assist in defining and monitoring process KPIs and success metrics
- Support cross-functional projects to improve operational efficiency
What You’ll Need
- 4+ years of experience in Sales Operations, Business Operations, or related field
- Bachelor’s degree or equivalent combination of education and experience
- Strong analytical and problem-solving skills
- Experience with process documentation tools (e.g., Lucidchart, Visio) preferred
- High attention to detail and structured thinking
- Ability to manage multiple projects and stakeholders
- Strong communication and collaboration skills
- Experience with CRM systems (e.g., Salesforce) preferred
- Experience with automation and/or AI tools (e.g., ChatGPT, Gemini) preferred
- Must have legal right to work in the U.S.