Senior Analyst, Business Process

Job Summary

The Senior Analyst, Business Process serves as a strategic facilitator between IT and business operations, partnering with leaders across multiple lines of business to optimize workflows and drive operational excellence. This role encompasses the full project lifecycle—from identifying and documenting complex business requirements through implementation and change management—ensuring technical solutions effectively leverage enterprise systems to deliver measurable value both internally and externally.

Key responsibilities

• Conduct comprehensive process analysis to eliminate inefficiencies
• Translate business needs into actionable technical specifications for development teams
• Lead cross-functional stakeholder sessions
• Present process recommendations and project impacts
• Maintain clear communication channels throughout project lifecycle
• Provide project management during system implementations
• Lead post-implementation support activities, including process refinement and user training
• Monitor business process performance and recommend continuous improvements
• Support change management initiatives to drive user adoption
• Actively identifies and implements improvements to processes, tools, and workflows to enhance efficiency, quality, and business outcomes
• Leverages available tools and technologies, including AI-enabled solutions, to streamline workflows, improve efficiency, and enhance outcomes

Essential Duties And Responsibilities

• Business Requirements & Process Analysis:
• Partner with leaders across multiple lines of business to identify, document, and validate complex business requirements
• Conduct comprehensive process analysis to optimize workflows and eliminate inefficiencies
• Translate business needs into actionable technical specifications for development teams
• Design future-state business processes that leverage technology capabilities while maintaining operational excellence
• Stakeholder Collaboration & Communication:
• Lead cross-functional requirements gathering sessions with leaders, and operational teams
• Facilitate consensus-building among stakeholders with competing priorities
• Implementation & Change Management:
• Provide project management during system implementations
• Lead post-implementation support activities, including process refinement and user training
• Monitor business process performance and recommend continuous improvements
• Support change management initiatives to drive user adoption

Managerial Responsibility

This position does not have direct reports.

Travel/Shift Requirements

Minimal travel expected. Occasional work after normal business hours on an as needed basis.

Physical Demands

The position requires sitting, standing and possibly some light lifting, less than 20 pounds.

Skills And Abilities Required

• Proficiency in process modeling tools (Visio, Lucid chart, or similar)
• Knowledge of database design principles and data flow analysis
• Experience with business intelligence, analytics and familiarity with AI tools
• Proven stakeholder management experience across diverse business functions
• Strong facilitation skills for complex, multi-stakeholder environments
• Change management experience with large-scale system implementations

Education And Experience Required

• Bachelor’s Information Technology, or related field; MBA preferred
• 8+ years of business process Analyst experience in enterprise environments
• Proven track record with Oracle ERP implementations and process optimization
• Advanced analytical and problem-solving capabilities with attention to detail