Bus Person

About the role

The Bus Person/Server’s Assistant safely and efficiently assists all dining room servers in delivering excellent customer service to guests, including clearing and setting tables in a timely manner.

Responsibilities

• Supply dining room, bar, and individual tables with clean china, glassware, utensils, condiments, and paper supplies as needed
• Assist dining room servers with keeping guests supplied with beverages and carrying orders to tables
• Remove dirty dishes, soiled linen, glassware, and silver from tables and transport items to the dishwasher
• Reset tables and properly sort dirty items to maintain an organized dishwashing station
• Fill condiment containers, ice, and other bar/table supplies
• Wipe chairs and booths; pick up debris from carpet or floor
• Professionally and accurately take and deliver room service orders during high-demand periods
• Provide courteous guest service and respond to guest requests

Essential Functions

• Regular attendance and punctuality (tardiness places an unfair burden on the team)
• Ability to work flexible schedules, including weekends, nights, and holidays, to meet hotel/guest needs
• Effective verbal and written communication, using appropriate language, tone, attitude, and body language
• Ability to understand and follow instructions as directed by supervisor/manager
• Adherence to safety policies as a condition of employment
• Perform job duties as described (reasonable accommodations will be considered for eligible employees)

Skills

• High-level customer service
• Effective communication with guests and team members
• Ability to follow instructions and learn quickly
• Attention to detail
• Maintain composure under pressure