Bus Continuity Consultant

Responsibilities

• Actively support the team to triage significant multi-FLU events, leveraging key support tools and references to ensure understanding and effective communication of potential impact to customers/clients experience, processes and/or other significant business disruption.
• Provide On-Call support for rotating Weekends and Holidays as needed.
• Drive results, by effectively consulting with business partners during response to events, and ensuring all stakeholders are accountable for any post event results.
• Support timely and accurate business communications, ensuring documentation of the incident is accurate.
• Use sound judgment to escalate incidents to senior leadership when required.
• Represent incidents in operational status and incident review meetings as well as post problem review and incident follow up.
• Interact effectively with teammates, management and partners and work with a sense of urgency.
• Conduct current-state risk-based assessments to develop business continuity management strategies and monitor the effectiveness following the implementation of the plan.
• Evaluate the performance of plans, processes, and programs at assigned organizational level, while assessing progress towards identified objectives.
• Help implement, monitor, and modify procedures for the effective response to incidents and the continuance of critical business services, based on testing and exercises of plans or actual events.
• Identify, validate, and escalate significant business continuity events to senior management.
• Partner closely with management, compliance and other control partners to develop strategies and capabilities to strengthen the program.
• Identify issues and/or control improvements as opportunities are identified.
• Provide subject matter support in audit and regulatory matters as needed.
• Help coordinate efforts to address and mitigate impact of unexpected business disruptions, to help ensure minimal impacts to clients and customers.

Requirements

• This is a Response Monitoring role that requires teammates to be connected and engaged for their full assigned 8-hour shift to ensure consistent event monitoring coverage.
• Strong oral and written communication skills, editing skills and ability to communicate effectively with diverse audiences including Executive and Senior Leadership.
• Ability to rapidly shift priorities in a matrixed and changing environment to provide appropriate support based on impact level.
• 5+ years of experience in incident response, crisis response, or business continuity.
• Strong analytical skills with ability to collect, organize, and analyze information quickly.
• Demonstrated problem-solving skills and ability to manage tasks independently with full follow-through.
• Highly motivated, proactive, and self-starter with strong sense of ownership and ability to execute plans without daily oversight.
• Exceptional attention to detail and accuracy in documentation and reporting.

Skills

• Active Listening
• Adaptability
• Attention to Detail
• Critical Thinking
• Data Collection and Entry
• Collaboration
• Continuous Improvement
• Issue Management
• Record Keeping
• Written Communications
• Business Continuity Management
• Data Management
• Data and Trend Analysis
• Policies, Procedures, and Guidelines Management
• Process Simplification