Bursar

Job Summary

Reporting to the Controller, the Bursar manages operations of the College’s Bursar unit and is responsible for accounts receivable, cashier and banking services functions; including student finance accounts, third party billing, collections, and customer service; performs a variety of technical accounting duties and direct supervision of professional accounting and technical staff.

Duties & Responsibilities

• Develop, implement and continuously refine a student-centered receivables and payment strategy that supports student success, enrollment retention, and institutional financial health.

• Evaluate the impact of billing, collections, refund, and payment policies on student access, persistence, and completion, and recommend policy enhancements.

• Lead college and systemwide initiatives to streamline and improve billing, payment plan administration, refund processing, and student financial communications.

• Partner with campus stakeholders to align bursar operations with enrollment and student success initiatives.

• Analyze trends related to student account balances, delinquency rates, payment plan participation, registration holds, refunds, and collection activity to inform strategic decision-making and operational improvements.

• Establish and monitor service standards, performance metrics, and response expectations to ensure high-quality, student-focused service delivery.

• Champion business process automation, technology enhancements, and modernization efforts that improve operations, compliance, and student experience.

• Identify, assess, and mitigate regulatory, financial, and operational risks associated with student accounts receivable, cash management, and bursar functions.

• Represent the Bursar’s Office on institutional, systemwide, and cross-functional committees, providing subject matter expertise and contribute to strategic planning initiatives.

• Foster culture of continuous improvement, innovation, accountability, and customer services excellence within bursar operations.

Accounting & Finance

• Develop, implement, and monitor internal controls governing cash handling, refunds, receipting, account adjustments, write-offs, and other student accounts transactions to ensure accuracy, compliance, and financial integrity.

• Manage compliance with payment card industry (PCI) standards and payment security requirements, ensuring the protection of sensitive information.

• Create, maintain and regularly update documented procedures, workflows, and internal control practices to support consistent operations and knowledge transfer.

• Manage sponsorship billing, invoicing and collection processes to ensure accurate account management, timely revenue collection, and compliance.

General Support & Student Service

• Provide leadership in the resolution of complex or escalated student, parent, and sponsor account concerns, ensuring student-centered resolutions.

• Aid students with account questions, payment options, refunds, due dates, and registration holds to support their academic and financial success.

• Coordinate with other college departments to resolve student account issues and ensure seamless service delivery.

• Develop, oversee, and evaluate student communication strategies and campaigns related to billing, payments, refunds, deadlines, and account responsibilities.

• Manage the accuracy, accessibility, and effectiveness of student-facing materials, forms, publications, and website content related to student account services.

• Analyze trends in student inquiries, complaints and service requests to identify process improvement opportunities and enhance the student experience.

• Work with students experiencing emergency or unique situations to provide appropriate account solutions while following institutional policies.

• Participate in orientation, outreach activities, and educational events to promote financial literacy and increase awareness of student account services.