Buildings Tech Manager

About the role

This position reports to the Assistant Director of Buildings & Grounds and provides day-to-day leadership, coordination, and technical support to Building Technicians while serving as a hands-on departmental float. Responsibilities include assigning and prioritizing work orders, monitoring preventative maintenance, responding to emergencies, and performing general building maintenance and repairs. The role works closely with leadership to maintain a safe, comfortable, and well-maintained environment for residents, staff, visitors, and guests.

Responsibilities

• Provide day-to-day guidance, direction, and technical support to Building Technicians.
• Coordinate daily departmental activities, staffing, priorities, and work assignments.
• Review, prioritize, assign, and monitor work orders; follow up on outstanding or delayed tasks.
• Monitor preventative maintenance activities and ensure assignments are completed and documented.
• Serve as a working departmental float and provide hands-on maintenance support where workload or staffing needs are greatest.
• Perform general building maintenance and repairs, including troubleshooting electrical, plumbing, mechanical, HVAC, equipment, and related facility concerns.
• Assist with high-priority, complex, time-sensitive, and emergency maintenance requests.
• Assist with training, mentoring, onboarding, and employee development.
• Promote teamwork, accountability, professionalism, safety, and quality customer service.
• Assist with purchasing, invoices, expenses, supplies, equipment, contracted services, inventory, and cost tracking.
• Coordinate with vendors, contractors, service providers, and other departments as needed.
• Respond to facility emergencies and provide technical guidance and support to on-call staff.
• Assist with snow, ice, and inclement weather response, prioritizing areas based on resident safety and accessibility.
• Identify and address unsafe conditions and ensure compliance with applicable safety procedures, regulations, and Sunnyside policies.
• Maintain accurate records related to work orders, preventative maintenance, inspections, emergency responses, and other departmental activities.
• Communicate professionally and respectfully with residents, families, staff, vendors, contractors, and other departments using a hospitality-focused approach.
• Identify opportunities to improve maintenance processes, preventative maintenance practices, work-order completion, resource utilization, and customer service.

Qualifications

• High school diploma or equivalent required.
• Education and/or experience equivalent to completion of a vocational program in a related field preferred.
• Previous experience in building, facilities, property, or related maintenance required.
• Previous leadership, lead-worker, or supervisory experience preferred.
• Minimum of five years of experience in general maintenance or a related field preferred.
• Working knowledge of general building systems and maintenance practices, including electrical, plumbing, carpentry, mechanical, and HVAC systems.
• Ability to troubleshoot routine and complex maintenance and facility issues.
• Strong organizational, prioritization, problem-solving, and decision-making skills.
• Ability to effectively transition between leadership, administrative, emergency response, and hands-on maintenance responsibilities.
• Basic knowledge of budgeting, purchasing, invoices, expenses, supplies, equipment, contracted services, and cost tracking.
• Strong computer skills and ability to learn digital work-order, preventative maintenance, scheduling, purchasing, and communication systems.
• Excellent verbal and written communication skills, including the ability to communicate technical information clearly to individuals without a maintenance or technical background.
• Strong customer service skills with a hospitality-focused approach.
• Ability to work independently and effectively as part of a team.
• Ability to work indoors and outdoors and in varying weather conditions.
• Current Virginia driver’s license and ability to meet driver eligibility requirements in accordance with Sunnyside Policy HR069 preferred.

Work Environment & Physical Requirements

This position works throughout the retirement community, including residential areas, common areas, offices, mechanical rooms, maintenance areas, parking areas, roadways, and exterior spaces. Work may involve varying weather conditions, temperature extremes, uneven terrain, noise, dust, chemicals, mechanical equipment, construction areas, and confined spaces. The position requires frequent standing, walking, reaching, lifting, carrying, bending, kneeling, stooping, climbing ladders, pushing, and pulling. The employee routinely lifts and moves items up to 50 pounds and may occasionally lift or move items exceeding 75 pounds. Emergency or on-call response may be required outside normal working hours, including evenings, weekends, holidays, and during snow, ice, severe weather, or other emergency conditions.

Benefits

• Personal Leave
• Paid Sick Leave
• Paid Vacation Leave
• Paid Holidays
• Choice of 3 Medical Plans, including an HSA option
• Prescription Drug Coverage
• Dental Coverage
• Vision Coverage
• Company-Paid Life Insurance
• Company-Paid Short-Term Disability Insurance
• Company-Paid Long-Term Disability Insurance
• Flexible Spending Account
• 401(k) Plan with Company Match
• Supplemental Life, Accident & Cancer Insurance
• Tuition Assistance
• Uniform Reimbursement
• License Reimbursement
• MD Ortho – Free Telemedicine & Direct Orthopedic Services
• Garner Health – Expert Doctor Matching & Healthcare Savings
• Free Membership to Our On-Site Wellness Center
• On-Site Credit Union
• On-Site Hair Salon
• On-Site Massage Therapy & Esthetician Services
• Discounted Movie Tickets
• Employee Emergency Relief Fund
• Employee Assistance Program

Pay

$20 – $30 / Hour