Building Services Rep

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives—ones that jumpstart housing, education, civic engagement, and neighborhood prosperity.

About the role

The Building Services Representative assists the Leasing and Maintenance Staff in maintaining the physical integrity of the community. This involves ensuring a safe, clean, and comfortable living environment for residents, visitors, and staff. The Building Services Representative will carry out assigned duties in a safe manner and must provide exceptional customer service while assessing and servicing the property.

Responsibilities

• Perform custodial and grounds work, including sweeping, mopping, vacuuming, emptying trash, cleaning windows, etc., in common areas within the building (hallways, windows, trash rooms, lobbies, community amenity areas, parking) and full clean of apartments after move-outs for turnovers to prepare for move-ins.
• Follow pertinent laws and applicable regulations including, but not limited to, EPA and OSHA regulations governing proper storage and management of hazardous materials, including solvents, flammables, and caustics.
• Be aware of the condition throughout the property and immediately initiate action to correct unsafe conditions; e.g., broken gates leading to the pool, broken steps, open holes, and broken/burned-out exterior lights.
• Responsible for meticulous upkeep of common area spaces, amenities, building exteriors, turn-over apartments, corporate units, and administrative offices.
• Remove trash from the office areas and community perimeter on a regular basis.
• Report any maintenance concerns for repairs throughout the property, on available homes, models, clubhouse, and/or common areas to manager and/or supervisor in a timely manner.
• Meticulously maintain curb appeal.
• Respond to service requests and resident concerns in a timely and professional manner.
• Maintain complete and accurate records regarding restroom, gym, and community amenities cleaning and any other pertinent log.
• Report any maintenance or resident-related concerns to manager and/or supervisor in a timely manner.
• Periodically inspect all units, buildings, and common areas, performing janitorial tasks as needed.
• Ensure storage areas and entrances are locked and adequate lighting in those areas is maintained.
• Attend and participate in training seminars as requested.
• Be aware of and operate within OSHA (Occupational Safety and Health Act) standards and company safety policies and procedures at all times.
• Ensure effective, timely, and professional interactions with residents and property management team on all services provided.
• Must be knowledgeable of inventory levels of supplies and inform manager of shortages.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Must successfully complete all required courses, classes, and training provided by Michaels Management.
• Must be able to pass background investigation and drug test screening.
• Proven knowledge and application of codes, laws, and regulations.

Skills

• Ability to work as part of a team, as well as complete assignments independently.
• Ability to work in a fast-paced and customer service-oriented environment.
• Ability to perform duties under pressure and meet deadlines in a timely manner.
• Ability to read and write legibly to complete required reports and requests, review manuals and operating instructions, read cautionary labels, and respond to written instructions from staff and residents.
• Ability to prioritize and manage daily workload to ensure successful completion.
• Ability to take instructions from supervisors.
• Problem-solving skills.
• Ability to interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.
• Knowledgeable and skilled in the safe use and maintenance of required cleaning tools and equipment.

Working Conditions

• Must be able to work 40 hours per week to include evenings, weekends, and holidays if required for emergency, on-call, or scheduled shifts.
• Occasional overtime hours may be required.
• Must be able to work indoors and outdoors in all conditions, often for extended periods.

Schedule

4:00 pm to 12:00 am, Monday through Friday.

Pay

$18.00 per hour.

Benefits

• Comprehensive benefit package including Medical, Dental, Vision, and prescription coverage.
• Generous paid time off.
• 401(k) plan with a company match.
• Michaels Employee Scholarship Program for children of employees.
• Professional development opportunities.
• Team-oriented company culture where all are welcome.