Building Monitor

Responsibilities

• Act as the on-site point person for visitors, program participants, and community members for the Community Center when a manager is not on duty.
• Ensure all building rules, policies and procedures rules are followed by members and guests.
• Conduct regular walkthroughs of the facility, parking areas, and outdoor amenities (e.g. dog park), to ensure cleanliness, safety, and compliance with facility rules.
• Address disruptive behavior or disputes among patrons or between patrons and staff with calm, professionalism, and neutrality; apply established de-escalation techniques to resolve situations safely and respectfully.
• Refer complex, sensitive, or unresolved issues to a manager as needed for appropriate resolution, thoroughly document incidents.
• Provide excellent customer service to all internal and external customers by addressing inquiries, resolving concerns, and fostering a welcoming and inclusive environment.
• Maintain cleanliness and tidiness of the workspace and equipment.
• Ensure safety of patrons and be prepared to take charge in an emergency if necessary.
• Act as a first responder in the event of an emergency, providing immediate assistance, administering first aid or CPR as needed, and following proper emergency protocols to ensure member and staff safety.
• Report any emergencies immediately and complete accident reports as necessary.
• Perform other related duties as assigned.

Requirements

• Two (2) or more years of experience in a customer service role with decision-making and/or de-escalation experience.
• Experience providing a high level of customer service to diverse internal and external customers.
• Ability to remain calm and professional in tense or challenging situations using de-escalation techniques to defuse conflicts and maintain and safe, welcoming environment.
• Able to work in an environment with frequent interruptions and background noises.

Qualifications

• Must have an Adult CPR/AED, First Aid certifications or ability to obtain within the first 60 days. Training will be provided.
• Must be able to work a variety of shifts including evenings and weekends.

Benefits

• This position will receive a free Community Center membership.