Building Condition Assessor

About the role

The Building Condition Assessor reports to the Operations Control Center Planning Supervisor in Facilities. This role focuses on independently assessing the condition of facilities and their associated systems, taking detailed photos, conducting interviews, researching system reliability, making recommendations for repairs, providing estimates, and entering findings into a pre-programmed database.

Responsibilities

• Independently assess the condition of facilities and their associated systems such as the exterior envelope, roof, electrical system, HVAC/mechanical systems, and plumbing systems.
• Take detailed photos of sites and building system conditions.
• Conduct basic interviews and research system reliability and operations.
• Make recommendations for repairs and provide estimates for repairs and replacements using a specified format.
• Maintain building equipment inventory in the division’s enterprise system.
• Provide a wide variety of services and operational support to the campus community, serving as a key member of the division’s customer service team.
• Receive, dispatch, and create facilities maintenance, service, and emergency requests from the university community for skilled trades, housekeeping, grounds, contractors, and landlords.
• Interpret service requests when received as to the need, priority, and per established policies and procedures, to make 'service based' decisions for handling of requests.
• Create and forward email notifications regarding building system shutdowns, repairs, or renovation work as requested and promptly.
• Build positive relationships by going above and beyond with customer service, ensuring that all questions are handled appropriately.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Utilize the computerized maintenance management systems for project and work order-related information and run simple queries in the database.
• Independently assess the request/problem/emergency and take immediate appropriate action.

Requirements

• Considerable experience in construction and/or maintenance for a variety of facilities spaces found in an institutional setting (such as research labs; data centers; agricultural, administrative, and athletic facilities; chilled water generation; steam generation, and parking structures).
• Considerable experience in construction, institutional maintenance, or a related field.
• Experience evaluating the condition of industrial, commercial, or agricultural systems at the component level.
• Experience estimating the remaining life of a system and estimating the cost of needed repairs.
• Experience interpreting policies and procedures independently, and using judgment and discretion to act when precedents do not exist.
• Detail, action, solution, and results-oriented and dedicated to continuous improvement.
• Experience working under pressure with frequent interruptions.
• Ability to fulfill identified responsibilities with limited supervision.
• Great communication abilities including written and verbal communication to serve Facilities and the university community.
• Experience working independently to accurately generate a narrative report on completed assessments.
• Experience with data entry and/or pre-programmed data systems.
• Ability to translate service requests into skilled trade terminology.
• Experience with receiving and relaying customer service requests.
• Working knowledge of interpreting and using information from blueprints (or drawings) and equipment records.
• Proficiency in Word, Excel, Outlook, and other Microsoft programs.

Qualifications

• Considerable experience in construction and/or maintenance for a variety of facilities spaces found in an institutional setting (such as research labs; data centers; agricultural, administrative, and athletic facilities; chilled water generation; steam generation, and parking structures).
• Considerable experience in construction, institutional maintenance, or a related field.
• Experience evaluating the condition of industrial, commercial, or agricultural systems at the component level.
• Experience estimating the remaining life of a system and estimating the cost of needed repairs.
• Experience interpreting policies and procedures independently, and using judgment and discretion to act when precedents do not exist.
• Detail, action, solution, and results-oriented and dedicated to continuous improvement.
• Experience working under pressure with frequent interruptions.
• Ability to fulfill identified responsibilities with limited supervision.
• Great communication abilities including written and verbal communication to serve Facilities and the university community.
• Experience working independently to accurately generate a narrative report on completed assessments.
• Experience with data entry and/or pre-programmed data systems.
• Ability to translate service requests into skilled trade terminology.
• Experience with receiving and relaying customer service requests.
• Working knowledge of interpreting and using information from blueprints (or drawings) and equipment records.
• Proficiency in Word, Excel, Outlook, and other Microsoft programs.

Skills

• Construction and maintenance experience.
• System evaluation and estimation skills.
• Interpreting policies and procedures.
• Data entry and database management.
• Customer service and de-escalation skills.
• Computerized maintenance management systems.

Benefits

N/A

Pay

$57,000 - $65,000 annually

Schedule

N/A