Building Automation HVAC Service Specialist

This role supports our Cromwell, CT branch location, which serves customers throughout the greater Stamford, Bridgeport, New Haven, Danbury & Fairfield county areas.

About the role

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives. Transform the everyday with us!

Our Service Specialists conduct service agreement tasks, scheduled maintenance assignments, and project support to ensure the building automation systems inside buildings such as hospitals, universities, and industrial facilities are properly maintained and operating correctly. Our Service Specialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.

Our Service Specialists perform assigned tasks on building automation systems, including service agreement maintenance, projects, and on-call (time and material) service. They respond to emergency service calls as directed during regularly scheduled hours and after hours as needed.

Responsibilities

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training
• Follow mandatory policies, procedures, and standards; coordinate with contractors on job sites; maintain tools and test equipment
• Support after hours during on-call rotation; respond to service calls (emergency and on-site) as assigned
• Perform repairs as directed on all automation system types
• Be responsible for completing service ticket documentation per policy; follow and maintain preventive maintenance schedules
• Maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Identify and report system discrepancies; suggest system upgrade opportunities; assist in pricing of repairs and upgrades to existing agreements
• Perform system checkout and startup on projects
• Work overtime when needed (compressed schedule performance can be a factor and will require extended hours to meet commitments)
• Work rotational on-call and/or minimal overnight travel
• Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
• Perform other duties as assigned

Requirements

• 1+ years of building automation experience servicing electronic control or HVAC equipment
• Electro-mechanical experience (either in a previous role or through education) and user PC/software skill
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Must be able and willing to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 50 pounds unassisted
• Experience with Microsoft Office (Word, Excel, and Outlook)
• Ability and willingness to work overtime when needed
• Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications

• High school diploma or state-recognized GED
• Specialized skill training/certification
• 2+ years of experience installing and servicing electronic control or HVAC equipment
• Knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
• Engineering and programming (PLC or BMS) background
• Knowledge of building system communication protocols (BACnet, Modbus, TCP/IP)

Benefits

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here.

Pay

The pay range for this position is $54,121 - $92,779 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.