Buffet - Host Cashier

About the role

Valley View Casino & Hotel is a member of the winning team, recognized as one of San Diego's Best Places To Work by the San Diego Business Journal. Located in the Valley Center community, the casino reflects the rich heritage of the San Pasqual Band of Mission Indians, who have been a part of this community for generations. This position is part of a team dedicated to excellence and offering exceptional service.

Responsibilities

• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
• Greet guests in a courteous and caring manner using personalized service.
• Handle and solve any concerns and questions from guests.
• Complete required paperwork when handling comps, coupons and room charges.
• Give clear directions to guests when necessary.
• Perform other duties as assigned by management.
• Willingness to Serve: Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction: deal with service failures and prioritize customer needs.
• Adhere to performance standards, company policies and procedures, as they relate to the department.

Requirements

• High School Diploma or GED equivalent.
• One year of cash handling experience.
• One year of customer service experience.
• Ability to read and interpret documents such as instructions, guidelines, policies and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to work with mathematical concepts.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Able to understand oral and verbal communication while using Valley View Casino & Hotel’s communication tools which include but are not limited to radios, cell phones, and or email.

Qualifications

• High School Diploma or GED equivalent.
• One year of cash handling experience.
• One year of customer service experience.
• Ability to read and interpret documents such as instructions, guidelines, policies and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to work with mathematical concepts.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Able to understand oral and verbal communication while using Valley View Casino & Hotel’s communication tools which include but are not limited to radios, cell phones, and or email.

Skills

• Clear vision (close, distant, peripheral, and depth perception).
• Physical stamina to stand, walk, and sit for extended periods.
• Ability to lift and move 50lbs up to 100 pounds.
• Knowledge of Valley View Casino & Hotel’s communication tools.

Benefits

At Valley View Casino & Hotel, we offer a comprehensive benefits package designed to support your health, financial security, and overall well-being. This includes health insurance, retirement plans, paid time off, and more.

Pay

The pay range for this position is $18.00 - $22.00 per hour, depending on experience and qualifications.

Schedule

This position is available on a rotating shift schedule, including evenings, weekends, and holidays.