Buffer Coordinator

About Us

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfill anywhere their customers are. Our enterprise-grade software, services, and logistics infrastructure—including our own network of omnichannel fulfillment and distribution centers—enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

• 6,000+ customers worldwide
• 1,600+ employees globally
• 14 warehouses nationwide, totaling over 8 million square feet of space
• Our software lists $10+ trillion in product value across channels
• Our digital and physical operations support $8+ billion in Gross Merchandise Value

Our Values

• Be brand obsessed: We obsess over the brands we serve and the things they care about.
• Think beyond the box: We create creative solutions to complex problems.
• Don’t give up: We learn from challenges and see them as building blocks to an amazing brand story.
• Speak up: We communicate clearly and directly because we care deeply.
• Work together: We pride ourselves on diversity of thought and background; collaboration is better with contrast.
• Remember to be human: We work hard but leave room for the people, places, and things we love.

Responsibilities

• Identify, analyze, investigate, document, and resolve issues or concerns with pick totes using WM and Dematic systems.
• Communicate with Digital Pick and Pack floors.
• Manage flow of totes to sorters as directed by the Pack Floor.
• Solve problems and troubleshoot systematic issues (Dematic and WM) and mechanical issues (e.g., jams, line stoppages).
• Develop, create, and analyze detailed logs of any issues with problem totes.

Requirements

• Operate with the highest level of conduct, integrity, and confidentiality; set the example for leaders and associates.
• Develop and nurture strong cross-functional partnerships; drive business results and inspire a culture of transparency, collaboration, and accountability.
• Serve as a Cart.com advocate in the industry and marketplace.

Qualifications

• High degree of professionalism and confidentiality.
• Proficient in the use of mainframe and other systems, including Word and Excel.
• Ability to work independently and set priorities.
• Ability to perform multiple tasks simultaneously.
• Strong interpersonal and communication skills.
• Strong organizational and time management skills.
• Ability to accurately work with statistical data and identify inconsistencies and problem areas.
• A proven problem solver.
• Knowledge of WM and Dematic Sort Director.

Physical Work Environment

The physical demands described here are representative of those required to successfully perform the essential functions of this job.

• Regularly required to talk or hear.
• Frequently required to sit, stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
• Must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds.
• Specific vision abilities required include close vision, distant vision, depth perception, and ability to adjust focus.
• Ability to work in an open environment with fluctuating temperatures and standard lighting.
• Ability to work on a computer and mobile phone for multiple hours, with frequent interruptions.
• Required to travel in elevators or stairwells to attend meetings and engage with associates on multiple floors.
• May operate in a professional office environment and routinely use standard office equipment.
• May operate in a warehouse environment subject to inside environmental conditions, with protection from weather but not necessarily from temperature changes.
• May be subject to loud noise due to conveyor systems and material handling equipment; routinely uses standard personal protective equipment.

This is a full-time position. Occasional evening and/or weekend work may be required during periods of high volume.