Buda Deli - Food Service Rep - Part time

About the Role

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while delivering superior customer service. You'll prepare, package, and merchandise fresh products daily, ensuring compliance with all department and food safety/sanitation standards.

Responsibilities

• Customer Service:
  • Provides superior customer service
  • Takes orders from customers by telephone or in person
  • Answers customer questions regarding products and assists with selections
• Food Service / Production:
  • Prepares, packages, and merchandises fresh products effectively
  • Slices, packages, labels, rotates, and culls products for poor quality
  • Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Sales:
  • Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Food Safety:
  • Cleans and sanitizes display cases
  • Operates and maintains equipment properly
  • Complies with H-E-B food safety and sanitation standards
  • Complies with department/store operating procedures
• Department-Specific Responsibilities:
  • BAKERY:
    • Records production and shrink to aid in production planning
    • Assists in technical areas as needed (e.g., baking, frying, and decorating)
    • Culls bakery products for poor quality and expiration dates
  • DELI:
    • Takes care of service counter customers
    • Uses ordering system applications and Fresh Production Planner
    • Performs inventory management processes (MSI, PAW) as required
    • Ensures catering orders are prepared and ready for customer pickup
    • Performs all sanitation and maintenance tasks for Deli slicers
  • PREPARED FOODS:
    • Serves and packages products at customer's request
    • Educates customers on preparation/reheating instructions
    • Prepackages condiments (sauces, dressings) for prepared food items
    • Cuts, slices, dices, and chops food in preparation for the chef

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: Not specified
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
  • Ability to work in a fast-paced environment
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications:
  • Completion of Company Orientation
  • Food safety and sanitation training (upon hire)

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment with detailed and precise tasks
• Work with customers, staying attentive to their needs
• Physical demands vary by department (Bakery, Deli, Prepared Foods), including lifting, standing, walking, reaching, bending, and exposure to various conditions
• Ability to lift and manage weights specific to each department (50-55 lbs and manage in excess of 65-70 lbs)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 8/1/2021.