BSW Social Work Internship

ESSENTIAL DUTIES AND RESPONSIBILITES

• WOW Customers over the phone, online chat, or email.
• Ability to multi-task and adapt to changes quickly.
• Enthusiasm and a Be BOLD attitude with great customer service skills.
• A problem solver with keen attention to detail.
• A WORK Together approach with open communication, excellence in service, integrity, and accountability.
• Knows how to address customer concerns creatively and share feedback with other teammates.
• Build TRUST by working as a team member, as well as independently, with minimal supervision.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Packing groceries/orders in the food pantry.
• Assist client with menu selection.
• Take food order, assisting clients with selection of medical tailored menus.
• Maintain strict confidentiality in accordance with HIPAA regulations and TPC policy.
• Present a positive, professional appearance and conveys a professional demeanor in the performance of assigned duties.
• Working closely with other departments as necessary to maintain client update.
• Able to work quickly and effectively while maintaining a calm atmosphere.
• Must be willing to be of assistance to those in need.
• Organize and track all voucher receipts.
• Accurately complete data entry necessary.
• Assist with all grant requirements.
• Receive customers who arrive without appointments or walk-in.
• Schedule appointments, clients are placed on the call back list/client must be contacted before the end of the business day.
• Assist clients with SNAP applications.
• Refer clients for mental health, substance abuse, smoking cessation, and other services as needed.