Bryan Heart Scheduling Specialist

Principal Job Functions

• Schedules outpatient, inpatient, and procedural appointments based on provider orders and patient preferences.
• Collects and enters accurate demographic, insurance, and appointment information into electronic systems.
• Communicates preparation instructions, arrival details, and follow-up information to patients or representatives.
• Receives and processes referrals and physician orders through phone, fax, or electronic workflows.
• Collaborates with provider offices and departments to resolve missing or incomplete scheduling information.
• Responds to inbound and outbound calls, messages, and inquiries using approved communication tools.
• Supports pre-registration activities, including outbound calls and verbal consent as applicable.
• Identifies uninsured or self-pay patients and initiates referral to financial assistance resources.
• Maintains productivity, quality, and service standards in a fast-paced scheduling environment.

Required Knowledge, Skills And Abilities

• Knowledge of computer hardware, office equipment, telephonic communication systems, scheduling platforms, and software applications relevant to work functions.
• Knowledge of federal regulations, corporate compliance requirements, third-party payer guidelines, and healthcare privacy standards.
• Knowledge of medical terminology, insurance plans, and healthcare office operations.
• Knowledge of correct grammar, spelling, punctuation, and documentation standards to support accurate patient information management.
• Skill in delivering exceptional customer service and building positive patient, provider, and customer relationships.
• Skill in verbal and written communication, attention to detail, and accurate information gathering and documentation.
• Skill in problem-solving, exercising professional judgment, and managing competing priorities in a fast-paced environment.
• Ability to establish and maintain effective working relationships with physicians, staff, healthcare organizations, and diverse patient populations.
• Ability to communicate effectively, conduct crucial conversations with desired outcomes, and maintain confidentiality of sensitive information.
• Ability to work independently with minimal supervision, prioritize workload effectively, and maintain regular and punctual attendance.

Education And Experience

• A high school diploma or equivalent is required.
• Experience in healthcare scheduling, patient access, or customer service operations is preferred.
• Must be at least 19 years old to witness legal consents.