Brunch Server

About Us

We’re more than just a team—we’re a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity.

About the Role

The Restaurant Server safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their dining experience so that they will tell others and become loyal customers. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask.

Responsibilities

• Greet guests warmly upon arrival, escort them to their tables, and present menus, specials, and promotions in a friendly and professional manner.
• Assist guests with menu selections, provide recommendations, and answer questions about ingredients, preparation methods, and dietary restrictions.
• Take food and beverage orders accurately and enter them into the POS (point-of-sale) system promptly, ensuring special requests and modifications are communicated clearly to the kitchen.
• Serve food and beverages to guests efficiently and accurately, ensuring proper portioning, presentation, and temperature of items.
• Monitor tableware, glassware, and utensils for cleanliness and hygiene, and replace or replenish items as needed to maintain a neat and tidy dining environment.
• Anticipate guests' needs throughout their meal and provide proactive assistance and refills to enhance their dining experience.
• Collaborate with kitchen and bar staff to coordinate the timing of food and beverage service, ensuring that orders are prepared and delivered to guests in a timely manner.
• Communicate any special requests, dietary restrictions, or allergies to the kitchen and ensure that meals are prepared accordingly to meet guests' preferences and requirements.
• Relay guest feedback, comments, and concerns to the management team to ensure prompt resolution and guest satisfaction.
• Process guest payments accurately, handle cash and credit card transactions securely, and present bills and receipts promptly at the end of each meal.

Requirements

• Experience as a Server is preferred.
• Must be of legal age if serving alcohol.

Skills

• Provide high-level customer service.
• Communicate effectively with guests and team members.
• Follow instructions and ability to learn quickly.
• Pay attention to detail.
• Maintain composure when working under pressure.

Benefits

• Health Coverage: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. FSA and HSA options available.
• 401K plan with discretionary yearly match to help you build your financial future.
• Paid group term life insurance for select positions, 50% shared cost short-term disability, and optional additional employee-paid life insurance.
• Robust PTO plan and 7 paid holidays for work-life balance.
• Earned wage access program for quick access to your paycheck.
• Employee Assistance Program (EAP), sober support network, and a recovery-friendly workplace.
• Exclusive hotel travel discounts.
• Additional benefits may be available based on property-specific locations.