Broker Support Administrator

Building financial foundations for families to empower them today and leave a legacy for tomorrow.

About the role

Experior Financial Group Inc. seeks a highly motivated Broker Support Administrator who excels in both collaborative and independent work environments. The ideal candidate will thrive in managing multiple tasks simultaneously while delivering exceptional customer service. This role provides an excellent opportunity to develop new skills and advance professionally in a positive, supportive work environment with career advancement opportunities.

Responsibilities

• Deliver exceptional customer support to agents, associations, and insurance carriers.
• Foster and sustain positive, professional relationships with agents, associations, and insurance providers.
• Respond to phone and email inquiries promptly and professionally.
• Undertake additional responsibilities related to the Broker Support role as assigned by your immediate manager.
• Propose enhancements for processes and technology to improve efficiency.
• Maintain and update the department’s process manual.

Requirements

• Previous experience in office administration is required.
• Capable of managing tight deadlines and multiple priorities effectively.
• Effective problem-solving and investigative skills.
• Reliable, trustworthy, proactive, with a keen sense of ownership and initiative.
• Exceptional verbal and written communication skills.
• Strong attention to detail and accuracy.
• Excellent time management and organizational abilities.
• Approachable and professional in delivering suboptimal information via in-person, phone, and email interactions.
• Strong computer skills with a capacity to learn new systems.
• Ability to handle stressful situations with a positive, proactive attitude.
• Must reside and be authorized to work in the United States.

Benefits

• Competitive compensation and a comprehensive total rewards package.
• 401(K) program.
• Group benefits coverage (health, vision, dental, and short-term disability).
• Access to mental health supports and an Employee Assistance Program.
• Remote opportunities available.
• Ongoing training and development to help you grow your skills.
• Opportunity to work alongside experienced industry professionals and leaders.
• Collaborative, supportive team environment where your contributions are recognized and valued.
• Culture built on integrity, respect, and continuous improvement.

Pay

$52,000/yr USD