Broker Relationship Manager - PPS

About the role

The Broker Relationship Manager – PPS (PEO, Payroll & Staffing) is responsible for managing and growing a designated book of business by strengthening broker partnerships and delivering exceptional service outcomes across the United States.

Responsibilities

• Lead broker relationship management for an assigned PPS book of business, serving as the primary point of contact for service inquiries, escalations, and overall satisfaction
• Coordinate cross-functional collaboration by facilitating regular meetings with internal partners to ensure service deliverables, renewals, and client expectations are met
• Manage customer and broker-facing engagements including stewardship meetings, renewals, finalist presentations, and implementation activities in partnership with Account Executives and Client Service teams
• Oversee renewal outcomes, persistency, and profitability by leveraging data insights and aligning strategies with underwriting and sales partners
• Develop targeted broker and customer engagement strategies, including marketing and education campaigns, while maintaining accurate account data and ensuring compliance

Requirements

• 7+ years of experience in account management or customer service within a complex, fast-paced insurance or benefits environment, with demonstrated ability to manage broker/client relationships
• Expert knowledge of group benefits products, including plan design, features, claims processes, and application within the PPS marketplace
• Strong analytical and problem-solving skills with ability to interpret data and influence renewal and business decisions
• Excellent communication and presentation skills, with proven ability to engage stakeholders at all organizational levels and lead meetings effectively
• High attention to detail and technical proficiency, including experience working across multiple systems (e.g., Salesforce) and managing competing priorities

Qualifications

• Bachelor’s degree in business, finance, or a related field
• Deep understanding of PPS marketplace trends and regulatory landscape, with ability to translate insights into client strategies
• Experience mentoring or training team members and serving as a subject matter expert across products and processes

Skills

• Strong interpersonal and communication skills
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in data analysis and interpretation
• Knowledge of group benefits products and processes

Benefits

• Comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability
• Company-paid life insurance and legal services
• Retirement pension funded entirely by MetLife and 401(k) with employer matching
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP) and digital mental health programs
• Paid time off, paid holidays, volunteer time off, tuition assistance, and much more!

Pay

The expected salary range for this position is $100,000 - $110,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Schedule

MetLife offers flexible scheduling options to accommodate the needs of our employees.