Broker Relationship Manager - PPS

About the role

The Broker Relationship Manager – PPS (PEO, Payroll & Staffing) is responsible for managing and growing a designated book of business by strengthening broker partnerships and delivering exceptional service outcomes across the United States. This role plays a critical part in driving client satisfaction, retention, and profitability within the PPS segment.

Key Responsibilities

• Lead broker relationship management for an assigned PPS book of business, serving as the primary point of contact for service inquiries, escalations, and overall satisfaction
• Coordinate cross-functional collaboration by facilitating regular meetings with internal partners to ensure service deliverables, renewals, and client expectations are met
• Manage customer and broker-facing engagements including stewardship meetings, renewals, finalist presentations, and implementation activities in partnership with Account Executives and Client Service teams
• Oversee renewal outcomes, persistency, and profitability by leveraging data insights and aligning strategies with underwriting and sales partners
• Develop targeted broker and customer engagement strategies, including marketing and education campaigns, while maintaining accurate account data and ensuring compliance

Required Qualifications

• 7+ years of experience in account management or customer service within a complex, fast-paced insurance or benefits environment, with demonstrated ability to manage broker/client relationships
• Expert knowledge of group benefits products, including plan design, features, claims processes, and application within the PPS marketplace
• Strong analytical and problem-solving skills with ability to interpret data and influence renewal and business decisions
• Excellent communication and presentation skills, with proven ability to engage stakeholders at all organizational levels and lead meetings effectively
• High attention to detail and technical proficiency, including experience working across multiple systems (e.g., Salesforce) and managing competing priorities

Preferred Qualifications

• 10+ years of experience in account management or client service within the insurance or employee benefits industry
• Bachelor’s degree in business, finance, or a related field
• Deep understanding of PPS marketplace trends and regulatory landscape, with ability to translate insights into client strategies
• Experience mentoring or training team members and serving as a subject matter expert across products and processes

Benefits

We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Equal Opportunity Employer

MetLife, Inc. is an equal opportunity employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.