Broker Relationship Manager - PPS

About the role

The Broker Relationship Manager – PPS (PEO, Payroll & Staffing) is responsible for managing and growing a designated book of business by strengthening broker partnerships and delivering exceptional service outcomes across the United States. This role plays a critical part in driving client satisfaction, retention, and profitability within the PPS segment.

Key Responsibilities

• Lead broker relationship management for an assigned PPS book of business, serving as the primary point of contact for service inquiries, escalations, and overall satisfaction
• Coordinate cross-functional collaboration by facilitating regular meetings with internal partners to ensure service deliverables, renewals, and client expectations are met
• Manage customer and broker-facing engagements including stewardship meetings, renewals, finalist presentations, and implementation activities in partnership with Account Executives and Client Service teams
• Oversee renewal outcomes, persistency, and profitability by leveraging data insights and aligning strategies with underwriting and sales partners
• Develop targeted broker and customer engagement strategies, including marketing and education campaigns, while maintaining accurate account data and ensuring compliance

Required Qualifications

• 7+ years of experience in account management or customer service within a complex, fast-paced insurance or benefits environment, with demonstrated ability to manage broker/client relationships
• Expert knowledge of group benefits products, including plan design, features, claims processes, and application within the PPS marketplace
• Strong analytical and problem-solving skills with ability to interpret data and influence renewal and business decisions
• Excellent communication and presentation skills, with proven ability to engage stakeholders at all organizational levels and lead meetings effectively
• High attention to detail and technical proficiency, including experience working across multiple systems (e.g., Salesforce) and managing competing priorities

Preferred Qualifications

• 10+ years of experience in account management or client service within the insurance or employee benefits industry
• Bachelor’s degree in business, finance, or a related field
• Deep understanding of PPS marketplace trends and regulatory landscape, with ability to translate insights into client strategies
• Experience mentoring or training team members and serving as a subject matter expert across products and processes

Pay

The expected salary range for this position is $100,000 - $110,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits

We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!