Broadband Technician III

Responsibilities

• Performs complex installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer’s equipment for reception of cable and other company services.
• Performs connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, and relocates.
• Installs additional outlets, fiber connections, hardline cutovers, and installs or removes equipment (i.e. converters).
• Performs all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC NEC, and NESC).
• Tests equipment to identify and repair signal strength issues and ensure optimum reception.
• Uses Locators, TDR’s, FDR’s and read system maps required.
• Maintains system, drop, and in-house leakage; properly records all required information on work orders, surveys, referrals, etc.
• Promotes cable, internet, and other company services; educates customer on proper use of the service, including how to add additional services, channel lineups, proper equipment usage, and other services that are available.

Qualifications

• 2+ years technical telecommunications experience -OR- current/prior military service with honorable discharge.
• 1+ year of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.
• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Requires being available for on-call/standby responsibilities and may require occasional travel.
• Must be willing to work overtime as needed.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Certifies proficiency in the subject matter expertise related to the RF distribution of signals. All aspects of the network from the optical node to the distribution tap are included in this certification curriculum.
• Reliable and responsible, with a strong work ethic dedicated to a team.
• Practical knowledge/experience with computer applications.
• Familiarity with company products and services.
• Proven organizational skills and ability to multi-task.
• Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
• Ability to work in a fast-paced, dynamic work environment.
• Successful completion of the SCTE Broadband Premise Expert course