Broadband Specialist VI, Maintenance

About Us

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people. Our mission is to bridge the digital divide between America’s major cities and smaller regions by delivering faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve.

Responsibilities

• Conduct system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge, including monthly, semi-annual, and annual tests; RF & optical knowledge/troubleshooting; sweep & balance HFC plant.
• Set trunk levels, set-up and change out trunk amplifiers, calculate signal level losses in cable and equipment for trunk lines and distribution lines.
• Install electronics and make power connections; maintain power supplies.
• Properly use, store, and maintain all test equipment used in the system.
• Assume full responsibility for troubleshooting and repair of the coaxial and fiber distribution system.
• Prepare estimates for projects, providing a bill of materials.
• Work with connectors, fasteners, wire, and hand tools; splice coax & fiber.
• Perform all duties of Broadband Specialist I-V as needed.
• Climb poles with proper equipment (safety belt, safety strap, and climbers), ladders, or other structures.
• Lift and carry loads up to 100 lbs (including line ladder); work within limited confines, such as crawl spaces.
• Perform clean-up and salvage of wrecked-out materials; provide general assistance to other employees as directed.
• On-call duty may be required; perform other assigned functions.
• Perform installations and changes of service while adhering to applicable codes, requirements, guidelines, company procedures, and safe work practices to provide an outstanding customer experience.

Requirements

• High school diploma or GED required; Associate degree preferred.
• Valid driver’s license; satisfactory driving record required.
• Minimum 48 months tenure with Mediacom, meeting all responsibilities and training of Broadband Specialist V, or 6+ years’ equivalent cable technician experience.
• Preferred: 2 years’ experience in forward and return path maintenance.
• Practical understanding of headend forward and return continuity.
• Practical understanding of optical transmitters and receiver alignments.
• Knowledge of HFC and fiber technologies including amplifier setup, noise mitigation, PM/DM activity, fiber restoration, and all Broadband Specialist V responsibilities.
• Required: NCTI – Return Path Operations course completion.
• Required: NCTI – Advanced Technician course completion.
• Preferred: NCTI – Fiber Installation and Activation course completion.
• Practical understanding of Field Safety, Service Calls, Business Phone, PRI, and Managed Voice.
• Advanced level of mechanical skills for splicing.
• Ability to interact and communicate with customers and co-workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required.
• Ability to troubleshoot customer premise equipment and cable issues.

Physical Requirements

• Frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.

Benefits

• Company-provided vehicle and gas card.
• Paid on-the-job training and opportunities for quick promotion.
• Company-provided tools, tablet, and phone.
• Health, vision, and dental insurance.
• Paid vacation, holidays, and flex paid time off.
• 401K with generous company match.
• Pay increases through self-guided training.
• Performance bonus potential.
• Employee discounts on Mediacom services; reimbursement of internet/cable services where Mediacom services are not available.
• Education Enrichment up to $5,000 per year for qualified employees.
• Company-provided uniforms and boots.
• Employee Wellness Program.