Manager, Network Maintenance

About the role

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

This job is responsible for the overall functions of the Network Maintenance department. Manages daily job functions of personnel to assure work is completed in a timely and efficient manner. Provides leadership, motivation and direction for improvement in providing outstanding customer service and network maintenance.

Responsibilities

• Recommending updates in policies, procedures, and best practices to optimize network maintenance operations
• Overseeing training and guidance to Network Maintenance Technicians on maintenance tasks, work methods, quality standards, and equipment usage
• Managing the daily and monthly operational schedules to meet goals
• Overseeing and analyzing network maintenance operations to ensure quality, reliability, customer satisfaction and compliance with established procedures and standards
• Implementing/monitoring ongoing work safety programs in compliance with OSHA standards and promoting safety awareness
• Maintaining budgets, completing reports on a timely basis and monitoring and controlling budgeted expenses
• Ensuring the proper completion of all scheduled or on-demand service or maintenance work
• Coordinating and conducting work performance reviews along with providing ongoing coaching and open communication with the team
• Resolving customer complaints in a timely and professional manner
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance, with the ability to work nights and weekends, variable schedule(s) as necessary

Requirements

• Understand our Operating Principles and make them the guidelines for how you do your job
• Own the customer experience, think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff, be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team, make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities

Qualifications

A Bachelor's Degree is preferred, although Comcast may consider applicants with a combination of coursework and experience, or extensive related professional experience. Relevant work experience of 5-7 years is required.

Skills

• Customer Experience (CX)
• Team Accountability
• Network Maintenance
• Safety Awareness
• Organizational Change Management
• Communication
• Fast-Paced Environments

Benefits

Comcast provides best-in-class Benefits to eligible employees, including a range of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.