Broadband Fulfillment/Installer Technician

About the role

As a Broadband Fulfillment/Installer Technician, you will be responsible for installing and servicing internet and TV services for homes and businesses. No two days are the same, and you'll work both indoors and outdoors, in all seasons.

Responsibilities

• Install, upgrade, and repair internet, TV, and phone services for residential and commercial customers
• Troubleshoot service issues from the network to customer equipment
• Educate customers on using their new services and recommend upgrades to fit their needs
• Work on a flexible schedule, including occasional overtime and on-call shifts
• Operate company vehicles and maintain tools and equipment

Requirements

• Great customer service and communication skills
• Ability to work at heights, in attics, crawl spaces, and outdoors in various weather
• Problem-solving mindset and willingness to learn new technology
• Valid driver’s license and clean driving record

Qualifications

• High school diploma or equivalent (tech or customer service experience is a plus)

Skills

• Strong problem-solving skills
• Ability to work independently and as part of a team
• Good physical stamina and ability to lift up to 50 lbs

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, and more
• Free or discounted Vyve internet, TV, and voice services if you live in our service area
• Peace of mind with company-paid life insurance & disability coverage, and optional buy-up options
• Support Anytime with free 24/7 telemedicine & virtual counseling for you and your family
• Growth opportunities through leadership development, professional sales training, and ongoing learning

Pay

• Competitive pay + overtime opportunities

Schedule

• Flexible schedule, including occasional overtime and on-call shifts

Equal Opportunity

We do not unlawfully discriminate based on race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, reserve or National Guard status, or any other protected status under applicable law.