Bristol West Spanish Bilingual Customer Service Associate: Kansas City • Grand Rapids • OKC • FL

We are Farmers – where ambition meets opportunity. At Farmers, we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team.

About the role

As a valued member of a diverse and collaborative team, you play a key role in supporting our customers when they need us most. You’re the first voice they hear, assisting with a wide range of situations, from auto and home claims to motorhome incidents and roadside assistance.

Working remotely, you’ll take inbound calls from the comfort of your home, with access to a variety of shift options. You guide customers through the claims process, setting clear expectations and helping them feel at ease. Accuracy and attention to detail are essential, and you’ll be fully trained to document each interaction with care. You’re part of a supportive team environment, where collaboration and encouragement are part of the daily routine, led by a dedicated supervisor.

Responsibilities

• Responds to inbound telephone inquiries in a Claims Contact Center.
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
• Provide customers with an explanation of the claim process.
• May authorize services such as road side assistance and rental cars.
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
• Ensures all customer interactions are clearly and accurately documented in the claim file.
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.

Requirements

• Effective communicator with strong active listening skills
• Highly proficient in written and verbal English
• Bilingual in English and Spanish, with fluency in both written and spoken communication
• Consistently takes ownership of actions, decisions, and outcomes
• Flexible and adaptable in dynamic, fast-paced work settings
• Technically proficient, with the ability to navigate multiple systems and windows simultaneously
• Typing speed of at least 30 WPM with 90% accuracy
• Customer service experience is highly preferred
• Remote contact center experience is a plus, but not required
• High School Diploma or equivalent required

Work Environment

This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information.
• Visually locates material, resources and other objects.
• Ability to operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Schedule

Paid Training: Monday-Friday, 8:00AM-4:30PM Central Time, 3 weeks.

Start Dates: Monday, October 19, 2026

Pay

Starting Pay: $18.23-$20.66 per hour, based on geographic location and experience.

Bilingual Pay Differential: Earn an additional 10% for Spanish language skills upon successful completion of both verbal and reading assessments.

Benefits

• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

Location

This is a fully remote position. A dedicated workspace, including a desk and chair, free of noise and distractions, and a stable high-speed internet connection is required.

Preferred applicants reside within 50 miles of one of the following office locations to remain eligible for future promotional opportunities:

• 5665 North Kraft Lake Drive, Caledonia, MI 49316
• 10200 Abilities Way, Kansas City, KS 66111
• 7340 W. Memorial Road, Oklahoma City, OK 73142

Applicants who live outside 50-miles will still be considered if they reside in the state of Florida.