Customer Service Associate Spanish Bilingual

About Your Role

As a Customer Service Associate, you will support banking and merchant customers by handling inbound calls, answering questions, and researching and resolving Bill Pay-related issues with accuracy and care. You will work closely with customers, teammates, and leaders to deliver a consistent service experience that builds trust, strengthens client relationships, and supports day-to-day service operations.

What You'll Do

• Answer inbound customer calls and provide support for Bill Pay-related questions, service requests, and issue resolution
• Research customer concerns across web-based tools and internal systems to identify root causes and complete accurate resolutions
• Communicate clearly and professionally with customers while using active listening to understand needs and confirm next steps
• Document customer interactions, account activity, and resolutions accurately in the appropriate systems
• Meet service, quality, schedule adherence, and compliance expectations while delivering a positive customer experience
• Partner with teammates, supervisors, and support teams to address escalated or unresolved issues and improve service outcomes
• Complete paid training and apply learned processes, policies, and tools to daily customer interactions

Experience You'll Need To Have

• One year of experience in customer service, call center support, banking support, merchant support, or a related service environment
• Ability to utilize bilingual English and Spanish language skills to assist customers, address inquiries, and deliver a positive customer experience across multiple communication channels
• Experience using web-based tools, computer systems, and multiple applications to research issues and complete customer requests
• Ability to communicate effectively by phone, document interactions accurately, and resolve customer issues with professionalism and attention to detail
• High school diploma or equivalent or an equivalent combination of education, related experience and/or military experience

Experience That Would Be Great To Have

• Experience supporting online bill pay, banking services, or payment-related products
• Experience in a high-volume inbound call center environment

Pay

• Pay starts at $22/hour (may be higher based on experience), plus shift differential for eligible shifts
• Spanish bilingual premium: Additional $1.00 per hour
• Shift differential pay for eligible evening and weekend hours

Schedule

• You will work an assigned schedule that will be determined at the time of offer
• Start date: September 14, 2026 or October 12, 2026
• Training is up to 6 weeks, Mon–Fri, 9:00 AM–5:30 PM EST (full attendance required)
• This position is an onsite role and requires regular attendance at our office
• This role requires use of a computer and audio equipment

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental and military leave