Customer Service Associate - (Spanish Bilingual)

About the role

We're looking for a Customer Service Associate who can support banking and merchant customers by handling inbound calls, answering questions, and resolving Bill Pay-related issues. You’ll work closely with customers, teammates, and leaders to deliver a consistent service experience.

Responsibilities

• Answer inbound customer calls and provide support for Bill Pay-related questions, service requests, and issue resolution
• Research customer concerns across web-based tools and internal systems to identify root causes and complete accurate resolutions
• Communicate clearly and professionally with customers while using active listening to understand needs and confirm next steps
• Document customer interactions, account activity, and resolutions accurately in the appropriate systems
• Maintain service, quality, schedule adherence, and compliance expectations while delivering a positive customer experience
• Partner with teammates, supervisors, and support teams to address escalated or unresolved issues and improve service outcomes
• Complete paid training and apply learned processes, policies, and tools to daily customer interactions

Requirements

• One year of experience in customer service, call center support, banking support, merchant support, or a related service environment
• Ability to utilize bilingual English and Spanish language skills to assist customers, address inquiries, and deliver a positive customer experience across multiple communication channels
• Experience using web-based tools, computer systems, and multiple applications to research issues and complete customer requests
• Effective communication by phone, document interactions accurately, and resolve customer issues with professionalism and attention to detail
• High school diploma or equivalent or an equivalent combination of education, related experience and/or military experience

Qualifications

• Experience supporting online bill pay, banking services, or payment-related products
• Experience in a high-volume inbound call center environment

Skills

• Bilingual English and Spanish language skills
• Customer service skills
• Problem-solving skills
• Computer literacy

Benefits

• Fuel Your Life program
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program
• Eight Employee Resource Groups
• Professional growth opportunities
• Medical, dental, vision, life, and disability insurance options
• Tuition assistance and reimbursement program

Pay

$22/hour (may be higher based on experience), plus shift differential for eligible shifts.

Schedule

This position is an onsite role and requires regular attendance at our office. Start date: September 14, 2026 or October 12, 2026. Training is up to 6 weeks, Mon–Fri, 9:00 AM–5:30 PM EST (full attendance required).