Breast Center Support Specialist

About the role

Responsible for daily systems operation and system maintenance activities of the Breast center and Hospital. The ability to support system applications, workflow and the clinical use of images in server environments. Supports all 4 TOPS Comprehensive Breast Centers, but will be based out of the Red Oak Breast Center location.

Responsibilities

• Troubleshoot technical issues with software and hardware, networks, phone systems and clinical systems
• Take initiative to solve and prevent problems that will impact the facilities’ ability to safely deliver patient care or impact revenue
• Provide technical support for software including but not limited to Windows, eFax, and office
• Provide software support for locally hosted applications as well as key systems such as electronic health records
• Participate in development of Policies and Procedures within the department
• Perform all Systems Specialist procedures as written in Policy and Procedure Manual
• Perform high-quality work
• Serve as first level support to IT Manager
• Work closely with TOPS IT Manager, USPI support staff, network troubleshooting and problem-solving, including factors related to network connection, data transfer performance, etc.
• Assist IT Manager with vendor and USPI IT support staff to ensure primary and secondary backup storage management is adequate and secure
• Assist IT Manager in planning for future needs
• Provide security support including badge creation, reader maintenance and camera maintenance
• Submit work tickets for facility needs
• Provide first level connectivity support (wired and wireless) for the facility
• Manage/maintain phone connectivity from first level support for the facility
• Add/change/delete users on PACS server and PenRad, including putting new users into appropriate user groups, granting appropriate permissions, changing user profiles, deleting users; maintain appropriate documentation for all PACS user management functions
• Perform quality control functions related to systems as required (e.g., daily fax log)
• Support system users with operational problems by resolving issues and concerns using internal and external resources
• Research, identify and make recommendations to address and resolve operational problems
• Work closely with department managers/supervisors, information technology personnel, other facility staff as needed and act as a liaison
• Focus on performance improvement and quality management
• Monitor unmatched studies and correct studies using appropriate operations when images are in the wrong study, when the study belongs to the wrong patient, when patient merge, study re-allocation, or image re-allocation is required
• Correct studies using Patient Management Tool when patient information is wrong; and for creating new patients, changing patient information
• Troubleshoot equipment issues and notify vendors and all pertinent team members in a timely manner; provide updates on equipment status
• Adhere to Policies and Procedures as defined by Infection Control
• Demonstrate knowledge of medical records to include completing documentation for incoming CDs, uploading discs, logging imaging exams in the system, and requesting medical records as needed
• Maintain continuity of work operations by documenting and communicating actions, irregularities, and continuing needs; communicate problems according to established procedures
• Demonstrate knowledge of the various computer systems used at facility
• Provide training for new and ongoing users
• Perform daily verification that multiple computer systems are functioning properly (e.g., DR system, PenRad, Open DOCS, and phone system) throughout facility
• Work with IT Manager and USPI IT support staff to notify and coordinate installations with vendor personnel when adding new devices (purchased workstations, servers, and archives, etc.), moving or removing vendor-supplied hardware, adding new purchased workstation licenses, database license, DICOM license, RIS interface license, when move/changes to modalities, connections and software/hardware updates are being made
• Assist in installing and setting up workstation hardware supplied by the organization, including physician PCs
• Assist in maintaining phone system, voicemail, on-hold message services, and all related items
• Assist with research
• Adhere to IT support processes and security requirements
• Plan, prepare presentations, set up and provide necessary documentation for Breast Conference
• Serve as a resource to other members of the healthcare team
• Act in accordance with the vision, mission and business philosophy of TOPS
• Maintain patient, physician, and employee privacy and confidentiality per policy
• Follow TOPS professional conduct and dress code policy
• Communicate effectively and courteously with visitors, physicians and their office staff, patients and employees
• Assist with other responsibilities of TOPS as deemed necessary by management

Qualifications

• High school diploma or GED certification
• One year of experience in a hospital or customer service setting
• CPR certification
• Understanding of HIPAA and security protocols to protect PHI
• Proficient typing/keyboard skills
• Ability to handle rapidly changing priorities while being patient and flexible
• Language skills adequate for high-level written, interpersonal, and telephone communication in American English

Benefits

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation