Breakfast Attendant

About the role

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Responsibilities

• Set up and break down each morning’s breakfast buffet
• Ensure buffet items such as fruits, breads, cereals, and bakery items remain well-stocked
• Maintain the safety and appearance of the buffet area and clean the area in preparation for the next day
• Replenish silverware, sugar caddies, and condiments
• Perform light to moderate food preparation and refill beverage containers
• Mop, wipe, and sweep as needed
• Attend to special food orders or needs of guests
• Clear dirty plates from tables and relay customer needs to the kitchen
• Provide or refill drinks
• Assist teams as needed, living the “ONE TEAM. ONE VISION.” philosophy
• Promote and engage in internal growth programs
• Exemplify and live by the company culture
• Meet/exceed company goals and three metrics
• Complete all required brand-specific training, Vision University training, and health and safety training
• Adhere to all Vision Hospitality Group and property-specific brand standards
• Provide personalized, friendly service to every individual
• Prepare breakfast foods and have the dining area/buffet set for the start of service
• Greet guests, answer questions, and accommodate special requests
• Replenish food product throughout the shift as needed
• Examine food products and supplies to ensure quality and quantity
• Restock bar, replenish pantry, clean counters, tables, utensils, and kitchen at the end of shift
• Reset counters and tables at guests’ departure and at end of shifts
• If charged breakfast is used, compute bill, accept payment, and track sales receipts
• Manage the presentation of tableware so that it is accessible for guests
• Monitor cleanliness and proper sanitization of tables, stations, and service areas
• Obtain feedback and effectively resolve customer problems and complaints
• Provide assistance when needed to fellow team members, guests, and other departments
• Perform any other duties as requested by leadership to aid in better operation of the property and service to the guests

Necessary Skills

• Keep confidential the business functions of the company, including but not limited to financial status, customer/guest information, and associate issues
• Responsible for safety and security of guests, fellow associates, and hotel assets
• Knowledge of fire alarm system and evacuation procedures
• Dependable transportation available
• Effective communication in writing, verbally, and in person
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Organized, honest, works well with others, and has an outgoing personality
• Maintain a clean and attractive work area, uniform, and person
• Highest degree of integrity and humility, living by the Golden Rule
• Ability to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service
• Ability to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
• Ability to stand/walk on feet for 8 hours and work in a restrictive space/environment
• Eyesight enabling vision both near and far
• Comfortable using a step stool or ladder
• Ability to use/lift arms for up to 8 hours and handle heat and stress
• Finger dexterity for operating equipment
• Speak in a clear, understandable voice, hear at a basic level, and understand English
• Ability to write

Benefits

• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company-paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs