Breakfast Attendant

About the role

The Breakfast Attendant is expected to provide excellent customer service to all guests encountered, whether in the breakfast area or not. Excellent service includes offering a quality product with a smile and promoting the brand standards known for uncompromised service with a focus on guest satisfaction. This position is responsible for the overall guest experience before, during, and after dining in the café.

Responsibilities

• Oversee the food and beverage (breakfast department/catering) of the hotel including food quality and production, and banquet/catering service
• Assist the General Manager with recruitment & selection, orientation, training & development, scheduling, performance management, and employee relations
• Enforce policies and procedures established by the company, the hotel brand, and applicable state and local health codes
• Support cost objectives by controlling food costs, payroll hours used, and avoiding food wastage
• Set up and maintain the breakfast bar in an attractive, abundant-looking, organized, clean, and standardized presentation
• Take inventory of food, beverages, and supplies needed for each day
• Order or purchase food supplies
• Prepare foods such as fresh fruit, coffee, and juices
• Set up serving dishes/trays, utensils, cups, and other products
• Set out/arrange cold food such as sweet rolls, muffins, and cereal
• Clear and clean tables as they are vacated
• Remove trash
• Stock self-service food and supplies as needed
• Wash serving equipment and return it to storage
• Return reusable food supplies to storage
• Vacuum and sweep carpets and floors
• Mop floors
• Dust, brush, polish, and vacuum furniture
• Dust and clean room decorations, appliances, and structural surfaces (e.g., wall fixtures, window sills, vents) using appropriate cleaners designated by immediate supervisor
• Inspect areas for safety hazards and the operating condition of equipment
• Report lost & found articles and maintenance problems (common areas) to immediate supervisor and maintenance
• Perform any other job-related duties assigned by a supervisor
• Perform special daily tasks assigned by supervisor

Requirements

• Complete all brand-required training
• Complete all required Safety & Health training
• Provide personalized service to all guests
• Regularly communicate and converse with guests to understand how to provide the experience they desire
• Prepare food and beverage according to the recipe provided
• Fully comply with all food safety requirements, as outlined in Food Safety Training
• Maintain regular attendance, be consistently on time, and observe prescribed work, break, and meal periods in compliance with standards
• Maintain high standards of personal appearance and grooming, which include compliance with the dress code

Skills

• Food preparation skills
• Ability to effectively communicate with staff and guests of varied cultural and ethnic backgrounds
• Willingness and ability to follow all food safety and preparation guidelines to ensure a quality product and service
• Willingness and ability to practice safe work habits and required safety equipment
• Desire to focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide an excellent experience for all guests, both internal and external
• Must be able to communicate effectively in both verbal and written form

Physical Requirements

• Must be able to stand for extended periods of time
• Must be able to climb stairs
• Must be able to thrive in a fast-paced environment
• Must be able to use a ladder and step stool
• Must be able to lift up to 10 pounds frequently and 20 pounds periodically
• Must be able to pull up to 20 pounds occasionally
• Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses)

Benefits

• Competitive salary
• Training and development
• Potential to move into management for the right candidate
• Paid vacation
• Paid training
• Health, vision, dental, and life insurance
• Discounted room nights when traveling in the company’s family of hotels