Brand Systems Manager

About the role

We're excited to begin our search for a highly organized, creative, and operationally minded Brand Systems Manager to help shape how the 24 Carrots brand comes to life across every event, venue, and guest experience. Reporting to the Chief Creative Officer, this role is responsible for transforming our hospitality brand into repeatable systems, standards, and experiences that can be consistently executed across the organization.

Responsibilities

• Build and evolve company-wide hospitality standards that define the 24 Carrots experience.
• Design repeatable systems, tools, playbooks, and operational resources that enable teams to consistently execute our brand.
• Research, develop, and implement new presentation concepts, hospitality products, and guest experience enhancements.
• Lead cross-functional implementation of new standards through training, documentation, field testing, and continuous improvement.
• Partner with Warehouse on presentation collections, serviceware, display assets, and hospitality inventory strategy.
• Evaluate execution in the field, identify opportunities for improvement, and continuously refine our systems based on operational feedback.
• Collaborate across departments to ensure consistency, scalability, and alignment throughout the guest journey.

Requirements

The ideal candidate is equally comfortable developing a new presentation standard, documenting an SOP, testing ideas onsite, collaborating with chefs and event teams, organizing hospitality collections, and training others to execute with confidence. Strong written and verbal communication skills, exceptional organization, and the ability to influence across departments are essential. Success in this role requires curiosity, ownership, follow-through, and a passion for continuously raising the standard of hospitality.