Brand Specialist

About the Role

Lexus of Thousand Oaks is seeking Brand Specialists to deliver exceptional hospitality and sales experiences for one of the world's most trusted luxury automotive brands. No automotive experience is required—we hire for warmth, professionalism, and a hospitality-first mindset, then provide comprehensive Lexus brand and product training. Ideal candidates come from luxury hotels, high-end retail, restaurants, fitness, financial services, or other guest-facing roles where creating memorable experiences is second nature.

Veterans and professionals from Southern California are encouraged to apply. This role offers a rewarding career path with a company that prioritizes both guest and employee experiences.

Responsibilities

• Greet and assist guests in a professional, friendly manner, ensuring they feel genuinely cared for in every interaction.
• Develop a deep understanding of the Lexus vehicle lineup, including features, specifications, and pricing.
• Conduct test drives and product demonstrations to showcase vehicles effectively.
• Present vehicle options and packages tailored to customer needs and preferences.
• Negotiate vehicle prices and financing terms with guests.
• Close sales transactions efficiently and accurately.
• Maintain post-sale contact to ensure customer satisfaction and address any concerns.
• Assist in maintaining accurate vehicle inventory records.
• Contribute to a clean, organized, and welcoming dealership environment.

Qualifications

• No automotive experience required; Lexus brand and product training provided from day one.
• Previous experience in hospitality, luxury retail, sales, or a guest-facing role strongly preferred.
• Polished, professional presence with a natural ability to make guests feel welcomed and valued.
• Strong communication skills: listen well, build rapport quickly, and follow through with integrity.
• Self-motivated with a genuine desire to grow earnings and advance your career.
• Comfortable with CRM tools and digital communication, or quick to learn them.
• Valid driver’s license with a clean driving record.
• Hospitality mindset—prioritizing the guest experience as your standard, not a checklist.

Benefits

• Income potential of $40,000 - $100,000+ annually.
• Paid Lexus brand and product training, manufacturer-supported to make you a Lexus expert.
• Medical, dental, and vision insurance.
• Life insurance and supplemental coverage options.
• Paid time off and paid holidays.
• Clear career path: opportunities to grow into senior consultant, finance, or sales management roles at Swickard.
• Employee vehicle purchase and service discounts.
• Team culture built on hospitality, accountability, and genuine care for every guest.

Why Lexus of Thousand Oaks

Lexus is one of the most trusted luxury brands globally, built on an ownership experience that fosters lifelong loyalty. As a Brand Specialist, you’ll deliver that experience at every touchpoint in a thriving, affluent Southern California market with a loyal customer base.

Swickard Auto Group is a hospitality company that happens to sell and service cars, with 40+ locations across the West Coast, Alaska, and Hawaii. We’re one of the fastest-growing dealer groups in the country, ranked Top 5 in North America for reputation in the automotive industry.

Our HEART values—Honor, Engage, Anticipate, Respond, Thank—define what it means to be a great Brand Specialist. Leadership invests in your development, and we celebrate those who build lasting guest loyalty. If you’re warm, driven, and ready to bring your guest-facing skills to Lexus, we’d love to meet you.