Brand Manager, Community Engagement

About the role

At Ezee Fiber, you'll do more than build a career; you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. As a Brand Engagement Manager at Ezee Fiber, you will be instrumental in cultivating a strong brand presence and fostering positive community relationships.

Ezee Fiber's success is built on delivering Speed, Simplicity, and Service in everything we do, guided by our core values of Integrity, Compassion, Accountability, and Collaboration. We empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

Responsibilities

• Develop and implement comprehensive community brand events and strategies to promote brand awareness through various channels.
• Identify and engage with key community stakeholders, such as Homeowners Association (HOAs), nonprofits, and local small businesses.
• Organize and oversee brand events from inception to execution.
• Attend networking events to develop community relationships and bring brand awareness.
• Formulate partnerships with local businesses, influencers, and community organizations.
• Manage relationships with sponsors and partners to ensure alignment and brand.
• Monitor and report on the effectiveness of events and partnerships in terms of return on investment.
• Represent Ezee Fiber in the community, promoting our values and enhancing our brand image.
• Attend and participate in local events, trade shows, and community gatherings to represent Ezee Fiber.
• Keep abreast of industry trends, technological advancements, and competitor movements.
• Establish and nurture positive relationships with both existing and potential customers.
• Create and disseminate engaging content (photo/video) on various social media platforms to stimulate interest in our internet services.
• Distribute promotional materials, samples, and branded merchandise to amplify brand awareness and create memorable impressions.
• Collaborate closely with marketing and sales teams to plan strategies.
• Collect and analyze feedback on customer sentiments, market trends, and competitor activities.

Qualifications

A High School diploma or GED is required, with a minimum of 2 years’ experience in brand management, community engagement, or related fields, preferably in the telecommunications sector.

• Proficiency in designing, planning, and organizing event logistics.
• Professionally manage partnerships with local partners and vendors.
• Managing expenses and vendor agreements.
• Excellent communication and interpersonal skills, with a strategic approach to developing targeted community engagement plans.
• Experience with community engagement, chambers, and networking groups.
• Enthusiastic and outgoing personality with a passion for building relationships.
• Ability to work independently and as part of a team.
• Candidates with established community or vendor relationships within Ezee Fiber coverage areas and communities or similar markets will be given preference.
• Availability to work flexible hours, including scheduled evenings and weekends as needed.

A Valid Driver’s License is required.

Benefits

• Competitive compensation package.
• Comprehensive medical, dental, and vision benefits.
• Employee Assistance Program (EAP).
• 401(k) with company match.
• Paid time off and other generous benefit programs.
• Tuition reimbursement.