Brand Manager

Responsibilities

• Manage client accounts with focus on retention, value-add, and communication (KPI: churn rate under 5% per pod/month)
• Oversee 2 international reports and up to 2 Jr. Brand Managers; ensure accountability, proper delegation, and weekly check-ins
• Conduct weekly 1:1s, team huddles, and structured calls to align with reports and leadership
• Learn brand strategies quickly, identify pain points, and create tailored client plans
• Lead clients through MAG processes, ensuring deliverables, milestones, and consistent daily communication
• De-escalate issues with facts and solutions; proactively build client trust to prevent problems
• Be prepared for client meetings with clear agendas, notes, and sales-focused discussions
• Maintain organized Asana boards (max 65 tasks) and QA deliverables for accuracy before client presentation

Requirements

• 1+ years of Amazon Seller Central experience or comparable knowledge (flat files, inventory, FBA, reinstatements, case filing, PPC, brand registry, SEO, Helium10, keyword research, etc.)
• Familiarity with key Seller Central functions; not required to be an expert in all areas but willing to learn and train staff
• Strong preference for 1+ years of agency experience; able to handle multiple demands and shifting priorities
• Proven management experience, including direct reports, hiring, performance management, and staff development
• Able to lead teams, solve issues, and anticipate organizational needs
• Comfortable in fast-changing environments; skilled at multitasking and ensuring task completion
• Proficiency with workplace tools such as Zoom, Slack, and Asana (or similar platforms)
• Strong project management skills and a passion for organizing, planning, and execution
• Experience managing client accounts, leading calls, and maintaining frequent client communication to drive sales
• Independent, people-focused, tech-savvy, and passionate about eCommerce growth
• A dual-monitor setup is required (at least 8GB of RAM)
• Must have at least 25 MBPS internet speed

Benefits

• Competitive salary!
• Generous PTO, sick time, and 7 paid company holidays
• 401(k) with a 4% match
• Health insurance coverage – 60% company contribution, starting day 91 of employment
• Fun, fully remote culture – community-focused and team-oriented environment
• Opportunity to run your own Amazon selling business using company resources – we encourage entrepreneurs, and many of our employees have their own selling accounts
• Unlimited learning and growth – if you meet and exceed our core values and drive sales, you’ll have ongoing opportunities to grow, advance, and earn more