Brand Experience Specialist

About the role

The Brand Experience Specialist will be focused on maximizing the sales of Alice and Olivia, FRAME, and rag & bone product throughout NorthPark Center. This is achieved by offering outstanding customer service, product knowledge, maintaining compelling merchandise presentation, building personal clientele, and educating other colleagues.

Responsibilities

• Serve as the key vendor partner to the General Manager/Assistant General Manager on all facets of all three brands
• Responsible for the cultivation of the businesses including customer experience and product presentation
• Partner with the Visual Merchandising brand and store teams ensuring all standards are maintained and that the brand images are elevated
• Leverage and motivate store partners and leadership teams to achieve the sales goals set by each brand, in addition to working closely with all brand partners
• Lead store-line product knowledge and selling education tools
• Effectively report on Daily KPI’s, Weekly Recaps and tracking business to plans weekly, monthly and seasonally
• Analyze data and ground intelligence to identify and capitalize on key business opportunities
• Cultivate a customer centric team culture
• Communicate priorities and business-driving information to ensure leadership is aligned and equipped to maximize opportunities

Requirements

• 3+ years in retail sales experienced required
• Previous management experience preferred but not required
• Strong communication skills. Comfortable communicating with both the brand and stores via email and phone
• Continuous standing and walking; ability to move around all store areas and be accessible to customers
• Ability to bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
• Ability to work a flexible schedule including days, nights, and weekends when business needs

Qualifications

• Ability to work in an inclusive environment that encourages employee connection and empowerment
• Commitment to doing things the right way, not the easy way
• Belief in making things that are as original as they are timeless
• Belief in being true to oneself, even when that truth sets us apart from the mainstream

Skills

• Excellent customer service skills
• Product knowledge and selling education tools
• Data analysis and business intelligence
• Team leadership and motivation

Benefits

• Paid Time Off
• Clothing Allowance
• Generous Employee Discount
• Paid Parental Leave
• Membership to Calm and access to other wellness benefits
• Medical, dental, vision and ancillary benefits
• 401k