Brand Director

Day to Day Duties

• Build and maintain long-term relationships with clients.
• If the BM is the client's point of contact, the BD is the client's escalation point.
• Oversee client milestones - Monitor the 30, 60, 90-day progress of the client.
• Milestone Operations - Brand Management
• Verify and resolve client pain points; identify ongoing issues in partnership with the Operations Director.
• Meet regularly with BM/OD to review client concerns.
• Maintain traffic light reporting using the OD Traffic Light System SOP.
• Contribute to marketing: 2 hours of social posts weekly (shared in Slack) + 1 podcast per week (host, guest, or recorded video).
• Lead retention: provide proposals, negotiate contracts, and pitch upgrades/upsells as needed.
• Monitor client satisfaction through quarterly surveys and recommend strategy improvements.
• Ensure client requirements and contract deliverables are met on time; lead team to drive strategy and new ideas.
• Stay familiar with clients’ business, competition, and goals to provide insights and solutions.
• Perform regular account audits, onboarding audits, and advertising audits following SOPs.
• Complete biweekly board reviews: confirm design tiers, workload across sections, timely task completion, milestone progress, and delegate callouts as needed.

Requirements

• 3+ years of Amazon Seller Central experience or comparable knowledge (flat files, inventory, FBA, reinstatements, case filing, PPC, brand registry, SEO, Helium10, keyword research, etc.).
• Familiar with core Seller Central functions; not expert in all areas but willing to learn and train staff.
• 2+ years of agency experience preferred; able to manage multiple priorities in a fast-paced setting.
• 2+ years of management experience, including direct reports, hiring, and performance management.
• Skilled at leading teams, problem-solving, and anticipating organizational needs.
• Comfortable working in fast-changing Amazon agency environments with expert multitasking skills.
• Proficient with tools such as Zoom, Slack, and Asana (or similar).
• Strong project management skills; highly organized and execution-focused.
• Experienced in managing client accounts, leading calls, and maintaining frequent client communication to drive growth.
• Independent, people-focused, tech-savvy, and passionate about eCommerce sales.

Benefits

• A competitive remuneration salary.
• 401(k) with up to 4% employer match after 12 months of employment.
• Health Benefits (Medical, Dental, and Vision Insurance) will be provided after 90 days of employment.
• Unlimited Paid Time Offs.
• 7 Paid Company Holidays.
• A fun fully remote culture with a sense of community and collaboration, and a team-oriented environment.
• You can have your own Amazon selling business and utilize company resources to build your account.
• We love and encourage entrepreneurs. The majority of employees have their selling accounts.
• Unlimited learning and growth – If you meet and exceed our core values and grow sales, you will have unlimited opportunities to grow, advance, promote, and earn more.