Brand Designer

About The Role

You'll join Brand Creative, working closely with our Principal Brand Designer to produce high-caliber design across multiple workstreams.

• Design ads and social graphics that expand Help Scout's brand awareness into new audiences — layouts built to stop the scroll and perform across formats
• Contribute to bigger brand builds, like our new editorial content hub and sub-brands (including our podcasts), helping push them forward alongside the team
• Partner with Product Marketing to make product content visually compelling across channels
• Balance bite-sized, fast-turnaround assets with steady progress on larger projects, breaking work into manageable chunks
• Over time, grow into shaping the brand system itself as your craft deepens

About You

• Stellar visual designer honing your craft, with a keen eye for composition, typography, and detail
• Curious and consultative — you see feedback from teammates and cross-functional partners as a gift that's critical to your work's success
• Bring motion and web design chops alongside strong static fundamentals, and fluent in Figma
• Communicate clearly and lean on async techniques to move multiple projects forward at once
• Know when to leverage AI and other time-saving approaches, and comfortable breaking work into manageable chunks
• Embrace ambiguity and find ways to create clarity — for yourself and your teammates

Our Toolkit

• Design in Figma
• Produce across static, motion, and web — social graphics, ads, landing pages, and product pages
• Leverage AI when it's helpful to improve productivity
• Use Slack, Linear, and GitHub

Company Values

Happy to Help — Help is in our first name! We show up for each other — not out of obligation, but because we're invested in the team's collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community.

Craft over Convention — Our success relies on the quality and craft of the work we put into the world. The status quo simply won't work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight.

Progress not Perfection — Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better.

Own the Outcome — Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you "own the outcome," you don't just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along.

Benefits And Perks

• Competitive salary and an internal, transparent salary formula based on market data
• Flexible time off – you choose the holidays and vacations that make sense for you
• 12 weeks of fully paid parental leave for all new parents, including adoption and foster care
• A home office stipend to help you get set up and productive
• A co-working stipend up to $300 a month if you choose to work out of your house
• A yearly professional development stipend of $1,800 to help you grow in your craft
• If you're in the U.S. or Canada, we offer top tier health insurance for you and your dependents

Pay

Compensation Range: $95K - $105K