Brand Ambassador & Retail Marketing Representative - Renewal By Andersen

Responsibilities

• Serve as a brand ambassador at retail stores, events, showroom locations, and RSVP opportunities by creating a welcoming, professional, and engaging customer experience.
• Educate prospective customers on Renewal by Andersen products, the customer journey, and the sales process through clear and confident conversations.
• Guide customers through meaningful conversations to understand their needs and determine how we can best help them.
• Follow the lead management process to generate and set qualified appointments while meeting appointment conversion goals within established guidelines.
• Support event and retail marketing efforts through event participation, showroom schedule coordination, and execution of special requests as needed.
• Set up and tear down booth space, displays, and marketing materials to ensure every location is presentation-ready and on brand.
• Track, report, and accurately enter marketing and lead activity into the CRM system to support campaign visibility and follow-up.
• Deliver a world-class homeowner experience by setting clear expectations, communicating effectively, and bringing our brand promise to life in every interaction.

Qualifications

• Customer service, retail, event marketing, brand ambassador, or lead generation experience preferred.
• Excellent verbal and written communication skills with strong interpersonal, organizational, and coordination abilities.
• Ability to manage multiple priorities and time-sensitive activities in a fast-moving environment.
• Flexible, dependable, customer-focused, and open to changing schedules, processes, and team needs.
• Self-motivated with the ability to work independently and complete projects with minimal supervision.
• Comfortable using CRM tools and accurately tracking customer and marketing activity.
• Valid driver’s license and reliable transportation to travel to job sites throughout the region.
• Able to lift up to 50 pounds and drive for extended periods of time as needed.

About the role

Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America. We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.

Benefits

• Comprehensive benefits package designed to support your health, well-being, and future.
• Medical, dental, vision, and prescription coverage.
• 401(k) plan with employer contributions and company match.
• Profit sharing opportunities.
• Tax-advantaged accounts for healthcare expenses.
• Paid time off, paid holidays, paid maternity leave, and paid parental leave.
• Life insurance and dependent care flexible spending account.
• Career growth planning and access to nationwide career opportunities with a respected, innovative company.

Company

Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America. We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.