Brand Advocate Position in Wilmington, Delaware

Wilmington, Delaware

About the role

As a Brand Advocate at Cellairis, you will perform customer conversion sales at the store entrance, enticing walk-by customers with free products to encourage them to visit the store and make a purchase. Using the AIDA model (attention, interest, desire, action) based scripts, you will persuade customers to show their broken phones, receive a repair quote, or join our mailing list. Your goal is to drive customers to the Cellairis counter by making them aware of special offers and enticing them to participate.

Core Competencies

• Outgoing and approachable
• Persuasive personality
• Proven sales skills
• Determined and self-motivated
• Results-oriented
• Persistent in nature
• Ability to turn objections into leads

Attitude & Personality

• Drive and Urgency: Has tremendous energy and initiative to drive customers to the store and generate sales. Able to memorize scripts and use them naturally and with high energy. Recognizes and capitalizes on a high percentage of sales opportunities.
• Attitude: Always maintains a positive and open attitude, positively affecting team members. Open to coaching and new techniques. Never appears discouraged and is always moving forward.
• Genuine Customer Service: Shows genuine concern for customers and knows the Customer Service Guide thoroughly.

Responsibilities

• Engage walk-by customers using scripts based on the AIDA model to drive them into the store.
• Encourage customers to show their broken phones, receive repair quotes, or join the mailing list by offering free products.
• Persuade customers to visit the Cellairis counter to receive free goods or services by agreeing to participation terms.

Requirements

• Excellent communication skills, highly energetic, and approachable.
• Genuine customer service skills and ability to develop relationships with clients.
• Ability to stand for long periods of time and lift 25 lbs.
• Own reliable transportation and a valid Driver’s License.
• Professional appearance.

Qualifications

• Retail experience recommended but not required: 1-3 years in a retail sales environment.
• Proven ability to meet and exceed sales goals.
• Sampling selling experience is a plus.

Schedule

Multiple shifts available.

Physical & Logistical Requirements

• Must have own (not public) means of transportation and a manageable commute. Cellairis reserves the right to determine acceptable commute distance.
• Candidates are subject to reference check, background check, credit check, drug screen, skills assessment, personality assessment, and language proficiency testing.

We are a smoke-free work environment and strive to employ non-smokers. All employees share responsibility for enforcing this policy.