Brand Advocate Position in West Jordan, Utah

West Jordan, Utah

About the role

As a Brand Advocate at Cellairis, you will perform customer conversion sales at the store entrance, enticing walk-by customers with free products to encourage them to visit the store and commit to a purchase. Using the AIDA model (attention, interest, desire, action), you will persuade customers to show their broken phones, receive a repair quote, or join our mailing list. Your goal is to drive customers to the Cellairis counter by making them aware of special offers and enticing them to participate.

Responsibilities

• Engage walk-by customers using scripts based on the AIDA model to drive them into the store.
• Offer free products to entice customers to visit the Cellairis counter and commit to a purchase.
• Encourage customers to show broken phones, receive repair quotes, or join the mailing list.
• Turn objections into sales opportunities and capitalize on high-percentage sales leads.
• Memorize and naturally deliver scripts with high energy.

Requirements

• Excellent communication skills, highly energetic, and approachable.
• Genuine customer service skills and ability to develop relationships with clients.
• Ability to stand for long periods and lift up to 25 lbs.
• Own reliable transportation and a valid driver’s license.
• Professional appearance.
• Manageable commute (Cellairis reserves the right to determine acceptable commute distance).

Qualifications

• Retail experience recommended but not required (1-3 years in a retail sales environment is a plus).
• Proven ability to meet and exceed sales goals.
• Sampling or selling experience is a plus.

Core Competencies

• Outgoing and approachable with a persuasive personality.
• Proven sales skills, self-motivated, and results-oriented.
• Persistent in nature with the ability to turn objections into leads.
• High energy and drive to convert sales opportunities.
• Positive attitude, open to coaching, and never discouraged.
• Genuine concern for customers and mastery of the Customer Service Guide.

Physical & Work Environment

• Smoke-free work environment (all employees are nonsmokers).
• Ability to stand for extended periods.
• Must pass reference check, background check, credit check, drug screen, skills assessment, personality assessment, and language proficiency testing.