Brand Advocate Position in San Francisco, California

Location: San Francisco, California

About the Role

Cellairis is looking for self-motivated Brand Advocates to perform customer conversion sales at the entry doors of our retail stores. In this highly visible, fast-paced, and competitive role, you will entice walk-by customers with free products to encourage them to visit our store and commit to a purchase. Using AIDA model (attention, interest, desire, action) based scripts, you will persuade customers to show their broken phone, receive a repair quote, or join our mailing list. Your goal is to make customers aware of special offers and drive them to the Cellairis counter.

Responsibilities

• Engage walk-by customers using scripts to generate interest and drive them to the store.
• Entice customers with free products to encourage store visits and potential purchases.
• Persuade customers to show broken phones, receive repair quotes, or join the mailing list.
• Use the AIDA model (attention, interest, desire, action) to convert leads into sales opportunities.
• Turn objections into leads and failures into positive actions.

Requirements

• Excellent communication skills, highly energetic, and approachable.
• Genuine customer service skills with the ability to develop client relationships.
• Ability to stand for long periods and lift up to 25 lbs.
• Own reliable transportation and a valid driver’s license.
• Professional appearance and adherence to the Cellairis Retail Dress Code.
• Manageable commute (Cellairis reserves the right to determine acceptable commute distance).

Qualifications

• Retail experience recommended but not required (1-3 years in a retail sales environment preferred).
• Proven ability to meet and exceed sales goals.
• Sampling or selling experience is a plus.
• Outgoing, persuasive, and results-oriented personality.
• High energy, self-motivated, and persistent in nature.
• Ability to memorize scripts and use them naturally with enthusiasm.

Core Competencies

• Outgoing and approachable.
• Persuasive personality with proven sales skills.
• Determined, self-motivated, and results-oriented.
• Persistent in turning objections into leads.
• Drive and urgency to generate sales and capitalize on opportunities.
• Positive attitude, open to coaching, and always moving forward.
• Genuine concern for customers and mastery of the Customer Service Guide.

Physical Requirements

• Ability to stand for long periods of time.
• Lift up to 25 lbs.

Disclosure

Candidates must have their own (non-public) means of transportation. All candidates are subject to reference checks, background checks, credit checks, drug screening, skills assessments, personality assessments, and language proficiency testing. Cellairis is a smoke-free work environment.