Branch Transformation Readiness Consultant

About the role

Wells Fargo is seeking a Branch Transformation Lead to support Market Growth & Transformation efforts by leading the scaling and execution of initiatives designed to transform the branch network, strengthen field performance, and improve customer and employee experiences. This leader will connect enterprise strategy with branch and field execution, integrating physical branch investments, sales and service priorities, customer insights, digital adoption, and performance data into a cohesive transformation approach. The role will have a particular emphasis on branch relocations and renovations across the Mountain Division, planning and executing readiness activities that support the evolution of branch technology, formats, and operating models and help ensure newly relocated or renovated branches are positioned for success. The role requires strong field, branch, and sales experience and the ability to translate enterprise priorities into practical strategies that drive growth, efficiency, and exceptional customer experiences.

Responsibilities

Field & Branch Execution

• Establish governance and execution standards for branch transformation initiatives, including branch refreshes, relocations, and other transformation efforts
• Partner closely with field and branch leadership to strengthen execution, identify opportunities, and address barriers to performance
• Connect branch transformation to broader business priorities, including customer growth, referrals, transaction migration, digital adoption, and customer engagement
• Ensure transformation strategies reflect the realities of the branch and sales environment and equip field leaders with the tools, insights, and support needed to execute successfully
• Identify opportunities to evolve the transformation model based on business performance, customer insights, field feedback, and changing priorities

Performance & Insights

• Establish success measures and performance routines that connect transformation activity to measurable customer, sales, operational, and business outcomes
• Leverage branch performance, transaction, customer experience, and digital adoption data to identify opportunities and inform strategic decisions
• Evaluate performance trends to determine where strategies should be reinforced, adapted, or scaled
• Translate field observations and performance insights into clear recommendations and actions for senior leadership
• Optimize resources, capacity, and operating routines to increase efficiency and focus on the highest-value transformation opportunities

Executive & Cross-Functional Leadership

• Serve as a strategic connector across field leadership, market strategy, customer experience, analytics, digital, construction, learning, and other enterprise partners
• Influence senior leaders and align stakeholders around transformation priorities, investment decisions, execution expectations, and outcomes
• Develop clear executive narratives communicating strategy, progress, risks, opportunities, and transformation impact
• Create strong feedback loops between branch teams, field leaders, and enterprise partners so frontline insights inform strategy and investment decisions

Requirements

• 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Leadership experience in a field, branch, retail sales, or distributed customer-facing sales and service environment
• Strong understanding of branch operations, frontline sales and service, customer engagement, and field performance
• Experience leading business transformation, growth strategy, or large-scale strategic initiatives and translating strategy into executable field plans
• Proven ability to influence senior leaders and lead complex, cross-functional initiatives in a matrixed environment
• Strong strategic, analytical, executive communication, and people leadership capabilities

Qualifications

• Experience in financial services, consumer banking, retail banking, or a comparable multi-location sales and service organization
• Experience in branch transformation, distribution strategy, sales effectiveness, customer growth, or field enablement
• Experience using customer, sales, operational, and financial insights to guide strategy and investment decisions

Job Expectations

• Ability to travel up to 75%
• This position does not offer Visa sponsorship
• Posting Location: 2700 S Price Rd, Chandler, AZ (other locations in the Mountain Region may be considered)

Pay

Base pay range: $139,000.00 - $217,000.00. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date: 8 Nov 2026 (job posting may come down early due to volume of applicants).