Branch Training Manager (Security)

Responsibilities

- Develop and deliver training programs (classroom, online, self-study) for security and non-security staff. - Create and manage monthly/quarterly training calendars in coordination with leadership. - Conduct initial, refresher, and specialized training to meet licensing and contract requirements. - Monitor training effectiveness and staff performance; adjust programs as needed. - Maintain accurate training records, attendance, and performance data. - Coach and evaluate field training officers and support their development. - Provide security awareness training during onboarding and ongoing sessions. - Act as a resource for staff on training and security-related questions. - Collaborate with HR, Compliance, and department leaders to align training with organizational goals. - Recommend improvements to training delivery and security service effectiveness. - Support recruiting and hiring processes when needed. - Maintain certifications (e.g., CPR, First Aid, AED) and stay current on policies and procedures. - Communicate clearly and professionally; maintain confidentiality at all times. - Promote a culture of safety, integrity, and continuous improvement. - Evaluate staff performance in real-world scenarios to ensure training compliance.

Requirements

- Active Maryland Security Guard Instructor License - Active Delaware Security Guard Instructor License - Certified CPR/AED Instructor - MOAB (Management of Aggressive Behavior) Certified Instructor or equivalent De-escalation Instructor Certification - Minimum three (3) years of security industry experience - Minimum two (2) years of instructor or training experience - Valid driver's license with reliable transportation - Ability to travel extensively throughout Maryland and Delaware - Strong verbal and written communication skills

Qualifications

- Skilled in designing and delivering engaging, multi-format training programs. - Strong understanding of security protocols, licensing requirements, and emergency response. - Experienced in mentoring and evaluating staff and field training officers. - Clear, professional verbal and written communication across all levels. - Works effectively with cross-functional teams to align training with organizational goals. - Maintains discretion and demonstrates high ethical standards.