Branch Teller- Mason

About the role

General Electric Credit Union (GECU) is a not-for-profit, member-owned full-service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead to career advancement opportunities.

While promoting a welcoming and member-focused environment, the Branch Teller administers basic member financial transactions and ensures additional members’ needs are addressed by the branch team.

Responsibilities

• Conduct teller transactions for members including transfers, withdrawals, deposits, loan payments, loan paydowns, and cash handling.
• Monitor deposit and withdrawal amounts and examine documents for endorsement and negotiability.
• Determine additional holds as necessary and communicate this information with members effectively.
• Advise members on GECU products and services that help achieve desired outcomes and financial goals, referring members to branch staff for further consultation.
• Collaborate with and refer members to other branch team members as necessary to complete or resolve additional issues uncovered during interactions.
• Guide members through self-service handling of account maintenance requests via digital channels.
• Responsible for daily balancing procedures and taking inventory of cash drawers at the beginning and end of shifts.
• Support the branch in ensuring members’ needs are met and members are welcomed in a supportive environment.

Requirements

• High school diploma or GED required.
• Minimum one year of member support-related or professional experience required.
• Previous experience handling cash transactions preferred.

Skills

• Great interpersonal and verbal communication skills to deliver a positive member experience.
• High degree of professionalism, functioning well in a fast-paced, in-person environment.
• Thorough attention to detail in reviewing member accounts and processing transactions.
• Ability to be proficient with software required to fulfill job duties.

Benefits

• Health, Dental, and Vision insurance.
• Life and Disability insurance options.
• Paid Time Off (starts accruing once hired) and a paid birthday off.
• 401k Retirement plan with up to a 10% match of your base gross compensation.
• Tuition reimbursement opportunities and professional development.
• Volunteer opportunities and the ability to earn additional PTO hours.
• On-site clinics for vaccines and mammograms.
• Additional benefits available.

GECU fosters a curated culture of respect, understanding, and mutual recognition, believing that connecting with each other strengthens the service provided to members in our mission of improving the quality of financial lives.