Branch Teller I

About the role

If you love connecting with people and are ready to grow your career in a company that invests in your success, we’d love to meet you. Come be part of something amazing where your contributions truly matter. As a Branch Teller, you'll support our members in-person, help them achieve their financial goals, and have achievable goals and growth opportunities within the credit union.

Responsibilities

• Process member transactions efficiently, accurately, and promptly, including deposits, withdrawals, transfers, sale or processing of negotiable instruments, cash advances, stop payments, address changes, wire transfers, etc.
• Provide timely and courteous service to all members by servicing accounts, closing accounts, completing related documentation, issuing/re-pinning cards, adding/updating joint owners/beneficiaries, etc.
• Respond to member inquiries in person, by telephone, or by mail. Resolve routine issues and direct complex issues to the appropriate management staff member.
• Participate in assigned employee development programs to support the Credit Union's commitment to excellence in sales and service, continuous improvement, quality, and teamwork.
• Balance daily work and maintain cash drawer per assigned cash limits and policy.
• Perform all operational activities in compliance with applicable laws, regulations (Regulation CC, Bank Secrecy Act, etc.), and Credit Union policies and procedures.
• Perform routine office and clerical duties such as requisitioning supplies and maintaining accurate, current files.
• Consistently report to work on time, as scheduled.
• Be flexible to work out of any location at any time, as business needs dictate.
• Identify opportunities for cross-selling services and products, and generate referrals to business partners.
• Other duties may be assigned.

Schedule

• Monday - Thursday: 9:00 AM to 5:00 PM
• Friday: 9:00 AM to 6:00 PM
• Saturday: 9:00 AM to 2:00 PM

Qualifications

• High School diploma or GED.
• At least 1 year to 24 months of customer service and/or cash handling experience.

Skills

• Working knowledge of Microsoft Office products (Outlook, Word, Excel).
• Detail-oriented with the ability to multi-task in a fast-paced environment.
• Demonstrated ability to deliver consistently superior customer service.
• Recent cash handling or previous teller experience preferred.
• Knowledge of Symitar system a plus.

Pay

USD $21.00 - USD $22.50 per hour.