Branch Teller I (or II)-Pasadena

Responsibilities

• Processes member transactions efficiently, accurately, and promptly including deposits, withdrawals, transfers, sale or processing of negotiable instruments, cash advances, stop payments, address changes, wire transfers, etc.
• Provides timely and courteous service to all members by servicing accounts, closing accounts, or completing related documentation, issuing/re-pinning cards, adding/updating joint owners/beneficiaries, etc.
• Responds to member inquiries in person, by telephone, or by mail.
• Solves routine issues and directs complex issues to the appropriate management staff member.
• Participates in all assigned employee development programs in support of the Credit Union's commitment to excellence in sales and service, continuous improvement, quality, and teamwork.
• Balances daily work.
• Performs all operational activities in compliance with applicable laws, regulations (Regulation CC, Bank Secrecy Act, etc.), and Credit Union policies and procedures.
• Performs routine office and clerical duties such as: requisitioning supplies and maintaining accurate, current files.
• Maintains cash drawer per assigned cash limits and policy and procedures.

Qualifications

• Education: High School or GED
• Experience: At least 1 year to 24 months of customer service and/or cash handling experience
• Knowledge, Skills & Ability: Working knowledge of the Microsoft suite of office products; Outlook, Word & Excel; detail oriented; multi-tasking ability; consistent superior customer service; recent cash handling or previous teller experience preferred; knowledge of Symitar system a plus