Branch Support Specialist - Saratoga Springs, NY

This position may be based out of any of our following Northeast locations: New York (Depew, Liverpool, and Saratoga Springs), Massachusetts (Chicopee), or Vermont (Colchester).

About the role

In this position, you will be a key member of our IT & Facilities team, where primary responsibilities are to provide electrical, building, and technology support to a rapidly growing company. Duties include electrical, data integration, maintenance, and IT work.

Responsibilities

• Ensures assigned equipment is in proper working order and available for use.
• Maintains physical space, ensuring a safe, clean, and functional environment.
• Receives, manages, and processes work order requests; ensures problems are resolved quickly.
• Acts as liaison between employees and any outside contractors needed to resolve specialized problems.
• Drafts and implements preventive maintenance schedules for buildings and equipment.
• Ensures safety standards are followed throughout facility.
• Maintains inventory of supplies; reorders as needed.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Performs other related duties as assigned.

Requirements

• Travel is a must – most of the time.
• Detail oriented.
• Self-motivated.
• Excellent communicator.
• Quick learner.
• Strong troubleshooting skills.

Qualifications

Preferred experience:

• Electrical experience.
• Building maintenance experience.
• IT experience.
• Experience with Solar Eclipse.

Benefits

• Work in a highly motivated team of professionals.
• Career and growth opportunities.
• Competitive salary and benefits.
• Work in a beautiful area of the country with many recreational opportunities.

Pay

The pay range for this role is $24.00 to $28.00 per hour. Actual compensation will be based on qualifications and other factors determined by law.