Branch Support Coordinator

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Key Performance Indicators

• Assists with achieving Customer Retention Targets
• Assists with achieving NPS/ CVC Results
• Assists with achieving APBITA Targets
• Assists with achieving Revenue Targets
• Assists with achieving AR/ DSO Targets

Responsibilities

• General Admin Tasks:
  • Day-to-day branch administrative duties such as customer experience, billing and invoicing, maintaining system records, scheduling, sales entry, etc.
  • Accounts Payable processes including creating POs and coding/processing bills.
  • Accounts Receivable processes including partnering with collection team, credit requests, refunds, price changes, and pulling invoices as appropriate.
  • Customer contract management (database, price increases, new agreements).
  • Office Supply Inventory.
  • WDS Support (sales entry, routing, client contact info & client inventory updates).
  • Successfully supports branches in other assigned functions as delegated.
• Admin/ Warehouse Tasks:
  • Maintaining adequate inventories of all supplies alongside the Warehouse manager (if applicable).
  • Maintains Branch Holiday Pipeline.
  • WDS Support (Sales Delivery Tickets, Replacement Tickets/ Blooming Tickets; Master Blooming Schedules).
  • Admin Month End Tasks.
  • Assist with Commission SOP.
  • Manage/ Assist with MUR Reporting.
  • Physical Inventory Processes (WDS).

Requirements

• 3-5 years business administrative experience preferred.
• Skill with Google Suite preferred.
• Experience supervising others preferred.

Qualifications

• High school diploma or GED required.
• 3-5 years experience in a similar administrative role preferred.

Skills

• Excellent listening and communication skills.
• Excellent customer service skills.
• Skill in written and verbal communications.
• Skill in organization and time management - ability to work on multiple tasks and take direction from multiple departments at one time.
• Skill in providing timely, clear, and concise feedback.
• Attention to detail and analytical skills.
• Customer focus and growth mindset.
• Outstanding problem-solving abilities.
• The ability to handle stress and stress-related situations.
• The ability to work independently, taking the initiative.

Benefits

All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

• Professional and Personal Growth:
  • Multiple avenues to grow your career.
  • Training and development programs available.
  • Tuition Reimbursement benefits (for FT Colleagues).
• Health and Wellness:
  • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1.
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more.
• Savings and Retirement:
  • 401(k) retirement plan with company-matching contributions.
• Work-Life Balance:
  • Vacation days & sick days.
  • Company-paid holidays & floating holidays.
  • A company mindset that prioritizes health, safety, and flexibility.