Support Coordinator

Join West Bay RI as a Support Coordinator and make a lasting impact by helping individuals and their families/legal guardians navigate services, build community connections, and achieve their personal goals through person-centered planning.

Responsibilities

• Build strong relationships with individuals and families while developing person-centered Individual Support Plans (ISP/PCPs) that reflect each person's goals, strengths, and preferences.
• Coordinate services and community resources that promote independence, inclusion, and an enhanced quality of life.
• Collaborate with individuals, families, Conflict-Free Case Management (CFCM), providers, and interdisciplinary teams to ensure supports are coordinated, responsive, and effective.
• Monitor services, advocate for individuals' rights, and help navigate changing needs and opportunities.
• Educate individuals and families about available resources and supports while ensuring services remain person-centered.
• Maintain accurate documentation and compliance with agency and Rhode Island regulations.
• Participate in ongoing professional development and contribute to a collaborative, supportive team culture.

Requirements

• Bachelor's degree in Human Services, Psychology, Special Education, or a related field preferred.
• 3–5 years of experience in human services, preferably supporting individuals with intellectual and developmental disabilities.
• Knowledge of person-centered planning, support coordination, and Rhode Island service systems preferred.
• Strong communication, organization, advocacy, and relationship-building skills.
• Proficiency with Microsoft Office, Google Workspace, and electronic documentation systems.
• A genuine commitment to person-centered services and the belief that every individual has unique strengths, valuable contributions to make, and the ability to achieve meaningful life outcomes.

About Us

At West Bay RI, you'll be part of a mission-driven team that values compassion, collaboration, and respect. Every day is an opportunity to help people build connections, overcome barriers, and pursue the lives they choose.

Schedule

Monday-Friday 8:30 a.m. to 4:30 p.m.

Pay

$28-$29 per hour

Benefits

Health & Wellness

• BCBS Medical Insurance (HMO & PPO options)
• Delta Dental Coverage
• EyeMed Vision Plan
• Health Reimbursement Account (HRA)
• Employee Assistance Program (EAP)

Financial Security

• Agency-Paid Life Insurance
• 401(k) Retirement Plan with Employer Match
• Identity Theft Protection
• Aflac Supplemental Insurance Options

Work-Life Balance

• Vacation Time
• Sick Time
• Paid Holidays

Additional Perks

• Tuition Reimbursement (up to $2,400 annually)
• Pet Insurance
• Career Development Opportunities
• Employee Discounts
• Wellness Programs and Events
• Employee Recognition and Celebration Programs