Branch Service Manager

Position Summary

A Branch Service Manager's responsibility is managing the shop floor and handling minor shop administrative tasks that are the result of preventative maintenance and repairs. The branch service manager oversees the maintenance supervisor and/or technicians to assure the location aligns business objectives and customers' demands. This position is located at the Penske facility at 136 Neelytown Road in Montgomery, NY.

Responsibilities

• Manage preventative maintenance scheduling, quality, and customer satisfaction
• Listen to and resolve customer complaints regarding services, products, or personnel
• Hire, train, and evaluate personnel
• Assure that each direct report understands the company objectives
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
• Direct and supervise associates engaged in sales, inventory‑taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers
• Provide staff with assistance in performing difficult or complicated duties
• Plan and prepare work schedules, and assign associates to specific duties
• Attend company meetings to exchange product information and coordinate work activities with other departments
• Prepare sales and inventory reports for management and budget departments
• Formulate pricing policies according to profitability requirements
• Other projects and tasks as assigned by supervisor

Qualifications

• At least 3 years of previous work experience in diesel shop maintenance required
• At least 1 year of supervisory experience required
• Associate’s Degree (business or technical) or Vo‑Tech graduate preferred
• Proficiency in Microsoft Outlook, Word, Excel, Access, and PowerPoint required
• Strong written/oral communication and people‑management skills required
• Must understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• Must perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies, including proper tool selection, PPE, machine guarding, and best safety practices
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, complete Penske employment application, undergo background investigation (including past employment, education, and criminal history) and drug screening
• Position is regulated by the Department of Transportation or designated as safety‑sensitive; ability to work in a constant state of alertness and safely is required
• Must accept responsibility for own safety and the safety of others

Physical Requirements

• Frequent movement, standing, walking, climbing, bending, and extended periods of sitting throughout the scheduled work period
• Regular use of hands to grasp, reach, touch, handle, feel, and operate required tools or controls
• Ability to work safely at heights using ladders and elevated work platforms
• Ability to work safely in all weather conditions
• Must be able to see and hear to safely navigate the environment amid frequent large‑truck movement
• Regularly lift and/or move up to 50 lb (23 kg) and occasionally lift and/or move up to 100 lb (45 kg)

Pay

$79,800‑$105,700 annually

Benefits

Our excellent benefits plan keeps associates and their families happy, healthy, and secure. To learn more, visit https://penske.jobs/benefits/.